Pre-Cruise Checklist
eTickets and Luggage Labels
Select your check in time in Cruise Control to access your eTicket. For each booking, the following documents will be provided:
- eTicket (including departure and check-in details, guest names, room number, arrival details, and important travel information)
- Luggage Tag - print one tag for each piece of luggage, and complete Guest Name & Mobile Number on each (Ship name, Cruise Number will be populated, along with your room number if allocated at time of generation).
In addition, bookings with flights booked through P&O CruiseAir will receive a single-sided Flight Information page with all passengers on the booking listed on the one page.
If you have booked a P&O Cruises’ transfer, a transfer confirmation will also be included with your eTicket.
Passport & ID
For international itineraries: When travelling on an international cruise that visits at least one foreign port, all guests are required to have a passport. Your passport will need to be valid for the duration of time required by the countries being visited in your cruise itinerary. You should confirm your passport validity requirements for the each of the countries included in your itinerary by contacting the relevant Embassies.
As a guide, most countries, including Vanuatu, Fiji, Papua New Guinea, Tonga, Solomon Islands, Indonesia, Singapore, Malaysia and Timor Leste, require visitors to have at least six months validity remaining on their passport beyond the date their cruise is scheduled to finish.
Some countries, including New Zealand and New Caledonia, require visitors to have at least three months validity remaining on their passport. However, if your cruise is visiting New Caledonia, it will most likely also be visiting Vanuatu which requires passports to have six months validity.
It is your responsibility to ensure you have the necessary documentation which permits you to travel. If you do not have all the necessary documentation, including the required validity on your passport, you may be denied boarding and no refund will be given.
For cruises that don't visit any foreign ports, a valid passport or government issued photo identification is needed (Queensland 'Adult Proof of Age Card' will be accepted, however the older version of Queensland 'Card 18+' will not be accepted). Digital drivers licenses are accepted.
For guests under 18:
For Australian domestic cruises, a current Medicare card can be used for guests under 18.
For New Zealand domestic cruises, an original or certified copy of the child's birth certificate or a school pass with photo will be accepted.
Luggage
Packing your bag is the last thing to do before your adventure. Make sure you’ve got everything you need for the best holiday ever! We recommend two bags per person.
• Each bag can be no bigger than 140cm x 60cm x 40cm and weigh no more than 23kg.
• If you’re flying to port, it’s important to note that airlines may have different luggage restrictions.
• All luggage, hand and check-in will be screened at embarkation and disembarkation. So don’t pack anything you don’t want us to see!
Travel Insurance
Travel insurance is one of the most important things you should organise before your holiday.
As medical costs on your cruise are not covered by Medicare or private insurance, we recommend comprehensive travel insurance. Whether you are sailing in domestic waters or internationally, you are personally liable for any medical expenses and associated costs incurred at anytime before the cruise, onboard or overseas.
Certain ports may impose a requirement that you hold travel insurance. You may not be able to medically disembark from certain ports of call without Travel Insurance. While there is medical care onboard, it is only there to stabilise your condition. Once disembarked, the medical attention you need, may require repatriation which can be extremely costly.
The Immigration Authorities of New Caledonia have advised that guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. We strongly recommend that you purchase appropriate international travel insurance for your P&O Cruise.
P&O recommends Cover-More Travel Insurance.
Prohibited Items
To ensure a safe and enjoyable holiday for all our guests, items which may pose a risk to the safety of guests and crew are not allowed to be brought onboard our ships including: Irons, kettles, coffee machines, baby bottle warmers, candles, heating devices, illegal drugs, illicit substances, flammable liquids, weapons (including knives of any kind), hoverboards (Flyboards or similar devices),remote control devices of any kind, such as drones, and power boards with surge protection devices (Surge protectors are set up for land-based electrical systems. Ships use a different electrical system and when these power boards are used onboard, they can cause damage to electrical items and can also be potentially hazardous).
In addition certain electrical items and personal grooming devices, such as power boards (without surge protection devices), laptops, phone and camera charges, , hair dryers and straighteners, curling irons and shavers may be allowed onboard if they are deemed to be in a safe and proper working condition, and used with proper caution. However, if such devices are deemed to pose a hazard, they will be confiscated and available for collection at the end of the cruise.
As part of our commitment to the responsible service of alcohol and to ensure the safety and security of guests and crew, guests are prohibited from bringing alcoholic beverages onboard. In addition, the following beverage items cannot be brought onboard our ships:
- Plastic or glass bottled drinks (including water) and slab packs of canned drinks;
- Tetra pack drinks (including fruit juice poppers)
Each guest can bring onboard a maximum of 12 canned drinks loosely packed in hand luggage.
Special Entry & Visa Requirements
Papua New Guinea Passenger Declaration Form
All guests are required to complete and print the Incoming Passenger Declaration Form and present it at check-in. Free electronic visas will be issued to all guests upon arrival to Papua New Guinea.A Quarantine fee will be added to the onboard account of each guest. This quarantine fee is subject to change, but is usually approximately AU$10. We will advise you of the fee amount in the lead up to your cruise, and confirm it once you are onboard. No other visa fee will apply.
If you are not using an Australian or New Zealand passport for this cruise, you must have a valid visa to return to Australia. Please ensure you bring a printed copy of your approved return tourist or Australian resident visa to check-in. For more information please visit the Australian Department of Immigration and Citizenship website: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder and please allow at least 1 month to apply for a tourist visa. Those guests who do not present a valid visa to return to Australia at check-in may be denied boarding.
Timor-Leste Visa Information
In addition to your passport having at least 6 months validity after the end of the cruise, your passport should have at least one blank page available for a visa sticker that will be issued. You will be issued a visa on arrival, and a visa fee of US$30 (converted to AUD, at the exchange rate applicable on the day) will be added to your onboard account. Please note that this fee is subject to change and will be confirmed onboard.
Indonesia Visa Information
All guests are advised to visit https://evisa.imigrasi.go.id/ to determine their individual visa requirements for entry into Indonesia, and apply for the relevant visa in advance. For Australian and New Zealand passport holders, the required visa will cost IDR 500,000 (approximately $AU48). Guests should have at least two blank passport pages available.
All other passport holders are required to check their visa eligibility online or via the Indonesian Embassy and obtain the visa prior to embarkation. Guests who do not hold valid visas may be denied boarding.
Singapore Visa Information
Australian and New Zealand passport holders do not require a visa to visit Singapore. If you hold any other passport, you should visit the nearest consulate or a visa service to determine if you need a visa for Singapore. If a visa is required, you must apply in person for a visa prior to the start of cruise. You may be denied boarding if you are not in possession of a valid visa at check in, as you will not be permitted to enter in Singapore.
You can visit https://www.ica.gov.sg/enter-transit-depart/entering-singapore/visa_requirements to check if you require a visa for Singapore.
Fiji Visa Information
Australian and New Zealand passport holders do not require a visa to visit Fiji.
If you do not hold an Australian or New Zealand passport, you should confirm your visa requirements for Fiji with the consulate or visa service to determine if you will require a visa. If you do require a visa for Fiji, you can obtain one onboard for approximately $200AUD. Please note, this fee is subject to change. Alternatively, you can arrange your visa prior to travel and will need to bring it with you.
Malaysia Visa Information
Australian and New Zealand passport holders do not require a visa to visit Malaysia.
If you are an Australian or New Zealand passport holder, you do not require a visa to visit Malaysia.
If you do not hold an Australian or New Zealand passport, you contact the nearest consulate or a visa service to determine whether you will need to obtain a visa in advance of your cruise. If a visa is required, you must apply in person for a visa prior to the start of cruise. You may be denied boarding if they are not in possession of a valid visa at check in, as you will not be permitted to enter in Malaysia.
You can visit http://www.imi.gov.my/ to check if you require a visa for Malaysia.
New Caledonia Visa Information
Australian and New Zealand passport holders do not require a visa for New Caledonia.
Many nationalities, including Australian and New Zealand passport holders do not require a visa for New Caledonia.
If you do not hold an Australian or New Zealand passport, you should confirm your visa requirements with the consulate or visa service.
If you do require a visa for New Caledonia, you will be issued with a Free Collective Visa on arrival which will be valid for your time in New Caledonia during the cruise only. However, should you need to permanently disembark the cruise in New Caledonia for any reason (such as due to an emergency), a visa will be required, so we do recommend you consider getting a visa prior to travel to cover you in case you do need to disembark early.
New Caledonia requires that all guests hold valid international travel insurance, and you will need to bring printed proof of your valid international travel insurance with you when you check-in at the cruise terminal. You may also be requested to present proof of your insurance during the cruise.
If you intend on using insurance provided through your credit card, please ensure the insurance coverage has been activated and bring a copy of the policy with you. Alternatively, written confirmation of insurance from your bank will be required.
Any guest who is unable to provide proof of valid international travel insurance will be denied boarding.
If you are an Australian citizen travelling with an Australian passport, or a New Zealand citizen or New Zealand permanent resident, you do not need a visa to visit New Zealand.
All other guests are required to obtain a New Zealand visa or Electronic Travel Authority (ETA) to visit New Zealand. To determine your visa requirements for New Zealand, please visit http://www.immigration.govt.nz/ or download the NZ ETA mobile app from the App store or Google play. New Zealand ETA requests can be submitted via the app (fee of NZ$17 applies) or on the New Zealand Immigration website - http://www.immigration.govt.nz/nzeta (fee of NZ$23 applies). If you are required to obtain a New Zealand visa or ETA, must do so in advance of your cruise and present a printed copy at check-in. Without it, you may be denied boarding.
When visiting New Zealand, you may also be subject to a $35 NZD International Visitor Conservation and Tourism Levy (IVL). This fee enables multiple entries into New Zealand and is payable at the time you obtain your visa or NZ ETA.
Your passport must be valid for a minimum of three months beyond the end of the cruise, or a minimum of three months beyond the date that you plan to leave New Zealand if your cruise ends in New Zealand.
Australian and New Zealand passport holders do not require a visa to visit Tonga.
If you do not hold an Australian or New Zealand passport, you should confirm your visa requirements by contacting the Tongan consulate.
When travelling on a cruise that visits Tonga, you must be in possession of a passport that is valid for a minimum of six months beyond end of the cruise. If your passport expires before this time, you will be denied boarding.
Australian and New Zealand passport holders do not require a visa for Vanuatu.
If you do not hold an Australian or New Zealand passport, you should confirm your visa requirements with the consulate or visa service.
If you do require a visa for Vanuatu, you are permitted to call to Vanuatu for the duration of the cruise only. However, should you need to permanently disembark the cruise in Vanuatu for any reason (such as due to an emergency), a visa will be required, so we do recommend you consider getting a visa prior to travel to cover you in case you do need to disembark early.
When travelling on a cruise that visits Vanuatu, you must be in possession of a passport that is valid for a minimum of six months beyond end of the cruise. If your passport expires before this time, you will be denied boarding.