Facilities

Just because you’re floating in the ocean doesn’t mean you have to miss out on the essentials! We have a range of facilities to make sure you’re comfortable all holiday long. Plus, we’re always coming up with improved facilities and new experiences so you can cruise happy. To see more of what’s on offer, visit the experiences page.

Doctor, Doctor

Nothing is going to ruin your P&O adventure! Each ship has a medical center staffed by registered doctors and nurses who are available during our scheduled clinic times to provide medical care for guests. They are also available 24 hours a day, seven days a week for medical emergencies. Our medical center is only for medical needs arising onboard and cannot cater for existing conditions you know will require treatment while on holiday. We are no a healthcare provider and may not be held responsible for sickness, injury or death of any guest arising from any advice, treatment, care, service or any omission by medical staff. These medical providers exercise their own medical judgment and expertise.

Have a backup plan

Your health is important. That’s why we ask that you have a backup plan to cover any possible costs for healthcare. As Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs onboard, all cruises (even cruises that do not visit foreign ports) require international travel insurance. Consultations, treatments and medication are charged at private rates and must be paid by you and claimed through your travel insurance.

Happy Snaps

We know that your holiday is going to be an experience to remember, so our team of photographers will be snapping photos of you and your loved ones throughout the cruise. Your happy snaps are available for purchase in the photo gallery. They also offer a range of services (charges apply):

• Personal cruise photos taken on various occasions
• Digital cameras and accessories
• SCENES, your Cruise DVD
• Memory cards, photo albums, frames and much more
• Photographic seminar
• A private portrait studio

Keep in mind that any photos taken by our professional photographers cannot be reprinted or purchased once you have disembarked your cruise.

The lines are open

Want to call home? You can! Mobile reception is available on all of our ships. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges, including data charges, before you depart as these can often be quite expensive. All charges are determined by your mobile service provider and will be billed to you on your regular phone account. If you do not wish to use this service, please remember to switch off your mobile phone while at sea.

Staying connected

We’re making sure that you can stay connected. Internet is available on all P&O Cruises Ships at our onboard Internet stations (charges apply). You can use our computer systems to access your web-based email account, or browse the Internet for world news and sports. Wireless Internet is also available in most of the public areas onboard. Guests who subscribe to email services from an Internet Service Provider (ISP) are advised to verify their ISP has a web-mail viewing site prior to sailing. Most major ISPs have websites that allow mail access via a web browser using an email address and password. Please contact Reception for more information regarding the charges that apply to Internet and wireless services, the hours of operation and any other specific requirements.