P&O Assurance
Book Your Next Cruise with Confidence
We all deserve a holiday and something to look forward to.
Our NEW & UPDATED P&O Assurance policy is designed to provide you with maximum peace of mind and flexibility when booking your next cruise holiday. Whether you are already booked or planning your next dream cruise, rest assured you can book with confidence with P&O Cruises.
For cruises departing on or before 30 November 2022 and booked prior to 2 August 2022, you can now cancel your cruise up to 75 days prior to sailing with zero cancellation fees and receive a full refund.
Even if you change your mind later, your cancellation fees will be returned to you as a Future Cruise Credit*, as long as you cancel at least 14 days before your departure date.
Please view table below for your options:
Days Prior to Cruise Departure That You Cancel |
For planned cruises departing on or before 30 November 2022 |
76 days or more |
Full refund |
75 – 31 days |
FCC* |
30-15 days |
FCC* |
14 days or less |
No Refund, No FCC** |
*Future Cruise Credit to the value of any applicable cruise cancellation fee as outlined in your Booking Confirmation Document.
**If you cancel your booking during this period, then the standard cancellation policy will apply
| CHECK MY FINAL PAYMENT DATE |
Terms and Conditions
The P&O Assurance Program (“P&O Assurance”) is available for P&O Cruises Australia voyages scheduled to depart on or before 30 November 2022 and booked prior to 5 April 2022. Guests on eligible cruises can cancel their booking prior to final payment due date and receive a full refund with all cruise fare cancellation fees waived. If the cancellation occurs after final payment date and 14 days prior to sailing date, the guest can receive a Future Cruise Credit (“FCC”) equal to the amount of the cruise cancellation fee upon request via our online form. FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia for departures on and before 31 August 2023. FCC are subject to the relevant fare conditions and applicable cancellation terms as set out in our Booking & Travel Conditions. The FCC is not transferable and may not be redeemed for cash. The FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia. It can be applied to multiple bookings. For cancellations made prior to 25 March 2021, any unused FCC amount will expire on 30 June 2022. For cancellations made between 25 March 2021 and 26 January 2022 inclusive, the applied FCCs will expire on 30 September 2022. For cancellations made between 27 January 2022 and 14 March 2022 inclusive, the applied FCCs will expire on 31 December 2022. For cancellations made on or after 15 March 2022 inclusive, the applied FCCs will expire on 28 February 2023. To be read in conjunction with the P&O Australia Booking and Passage Conditions available at https://www.pocruises.com.au/plan/how-to-book/booking-travel-conditions which passengers will be bound by. Carnival plc trading as PO Cruises Australia. ABN 23 107 998 443
