P&O Assurance


Book Your Next Cruise with Confidence

Introducing our NEW & UPDATED P&O Assurance policy for all cruises departing on or before 30 November 2021and applicable to all existing bookings and new bookings made prior to 3rd March 2021.

Book with confidence knowing that you can now cancel your cruise up to 75 days prior to sailing with no cancellation fee (30 days for sailings on or before 31st January 2021).

OR, if you choose to cancel between 75 and 14 days prior to sailing, we will offer you a Future Cruise Credit representing 100% of the monies paid to P&O Cruises Australia.

The NEW P&O Assurance Policy offers you maximum peace of mind and flexibility when booking your 2021 cruise holiday.

Please view the table below for all your options.

Days Prior to Cruise departure that you cancel

Cruises departing before 31-Jan-21

Cruises departing between 1-Feb-21 and 30- Nov-21

76 days or more

Full refund

Full refund

75 – 31 days

Full refund

FCC*

30-15 days

FCC*

FCC*

14-2 days

FCC*

No Refund, No FCC**

< 2 days

No Refund, No FCC**

No Refund, No FCC**

 

*Future Cruise Credit to the value of the total cruise fare paid to us

**Please note if you cancel your booking during this period, then the standard cancellation policy will apply

REQUEST CANCELLATION UNDER P&O ASSURANCE
          CHECK MY FINAL PAYMENT DATE      

 

Frequently Asked Questions

Terms and Conditions

The P&O Assurance Program (“P&O Assurance”) is available for all bookings on P&O Cruises Australia cruises scheduled to depart on and before 30 November 2021. Guests on eligible cruises can cancel their booking prior to final payment due date and receive a full refund with all cruise fare cancellation fees waived. If the cancellation occurs after final payment date and 14 days prior to sailing date, the guest can receive a Future Cruise Credit (“FCC”) equal to the amount of the original cruise fare paid to us upon request via our online form. The FCC is not transferable and may not be redeemed for cash. Any unused FCC amount will expire after 31 December 2021. The FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia. It can be applied to multiple bookings. To be read in conjunction with the P&O Australia Booking and Passage Conditions available at https://www.pocruises.com.au/plan/how-to-book/booking-travel-conditions which passengers will be bound by. Carnival plc trading as PO Cruises Australia. ABN 23 107 998 443