P&O Assurance


Book Your Next Cruise with Confidence

We all deserve a holiday and something to look forward to.

Our NEW & UPDATED P&O Assurance policy is designed to provide you with maximum peace of mind and flexibility when booking your next cruise holiday. Whether you are already booked or planning your next dream cruise, rest assured you can book with confidence with P&O Cruises.

For cruises departing on and before 30 June 2022 and booked prior to 15 June 2021, you can now cancel your cruise up to 75 days prior to sailing with zero cancellation fees and receive a full refund.

Even if you change your mind later, your cancellation fees will be returned to you as a Future Cruise Credit*, as long as you cancel at least 14 days before your departure date.

Please view table below for your options:

Days Prior to Cruise Departure That You Cancel

Cruises departing between 31 July 2021 and 30 June 2022

76 days or more

Full refund

75 – 31 days

FCC*

30-15 days

FCC*

14 days or less

No Refund, No FCC**

 

*Future Cruise Credit to the value of any applicable cruise cancellation fee as outlined in your Booking Confirmation Document.

**If you cancel your booking during this period, then the standard cancellation policy will apply

REQUEST CANCELLATION UNDER P&O ASSURANCE
          CHECK MY FINAL PAYMENT DATE      

 

Frequently Asked Questions

Terms and Conditions

The P&O Assurance Program (“P&O Assurance”) is available for all bookings on P&O Cruises Australia cruises scheduled to depart on and before 30 June 2022. Guests on eligible cruises can cancel their booking prior to final payment due date and receive a full refund with all cruise fare cancellation fees waived. If the cancellation occurs after final payment date and 14 days prior to sailing date, the guest can receive a Future Cruise Credit (“FCC”) equal to the amount of the cruise cancellation fee upon request via our online form. The FCC is not transferable and may not be redeemed for cash. The FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia. It can be applied to multiple bookings. For cancellations made prior to 25 March 2021, any unused FCC amount will expire on 31 December 2021. For cancellations made on and after 25 March 2021, any unused FCC will expire on 30 September 2022. To be read in conjunction with the P&O Australia Booking and Passage Conditions available at https://www.pocruises.com.au/plan/how-to-book/booking-travel-conditions which passengers will be bound by. Carnival plc trading as PO Cruises Australia. ABN 23 107 998 443