REFUNDS AND FUTURE CRUISE CREDIT TOOL


Thank you for your continued support.

In response to the continuing impact of the global health crisis, we have implemented a temporary pause of our operations, covering cruise departures on and before 8 January 2021 in Australia & New Zealand.

P&O Cruises Australia has also announced that Pacific Adventure™ is scheduled to join the fleet on 30 April 2021. In addition, we are thrilled that the planned arrival of Pacific Encounter has been brought forward to 7 May 2021, however additional voyages may be added even earlier, depending on the timing of the return of cruising in Australia.

Unfortunately, with the delay in arrival of Pacific Adventure and the departure of Pacific Aria and Pacific Dawn from the P&O Cruises Australia fleet, the following departures are impacted:

  • Pacific Explorer – all departures up to 29 December 2020
  • Pacific Adventure™ – all departures up to 30 April 2021
  • Pacific Dawn - all departures up to 11 February 2021
  • Pacific Aria - all departures from up to 15 April 2021

If your booking was affected by these changes, you can use this online tool to track the progress of your request for a refund, Future Cruise Credit or booking transfer.

This service is provided for information purposes only and works on a 24 hour delay. P&O Cruises Australia does not guarantee the accuracy, completeness, or timeliness of this service or any information contained on this site. P&O Cruises Australia will not be liable for any: (a) data inaccuracies or errors in or omissions; (b) delays, errors, or interruptions in the transmission or delivery; or (c) loss or damage arising from non-performance.