Operating uncertainty is increasing in Asia involving travel restrictions, port closures and potential for more with the regional response to coronavirus.
With such ongoing uncertainty, we have made the difficult decision to cancel Pacific Explorer’s Indonesian Explorer cruise (X008) due to depart Singapore on February 28, 2020.
While no travel restrictions currently apply to Singapore or other destinations on the itinerary, operational uncertainty has reached an unacceptable level.
The guests booked on the cruise have all been contacted directly with this news. We certainly share their disappointment at this development.
To acknowledge their disappointment we have offered guests a full refund of the cruise fare paid, a 50% future cruise credit and we will also consider reimbursement of any reasonable out-of-pocket expenses.
A dedicated cruise change phone line and email address have been set up for the guests booked on this cruise. The phone lines will be open from 9am AEST on Friday, 21 February and are: 1300 550 491 (AU) / 0800 543 177 (NZ)
The email address is email@example.com and we will respond to our guests enquiries as quickly as possible.
This has been a difficult decision at a difficult time for the tourism and travel sector. We thank our guests for their understanding in these challenging circumstances.