P&O Assurance - Increasing Flexibility for Travel Plans


New policy for cruises departing September 1 to October 31, 2020

We are pleased to introduce P&O Assurance - our new payments and cancellation policy designed to provide flexibility with cruise holiday plans over this period. For any existing or new bookings made on cruises departing between September 1 to October 31, 2020 guests can now cancel their booking for any reason up to 48 hours prior to the scheduled date of departure and receive a Future Cruise Credit to the value of the original cruise fare paid to us, valid for use until 31 December 2021. We have also relaxed our payments policy to defer the final payment date to 30 days prior to departure.

Our policies at a glance -

Cruise begins between You Final Payment Due Date Cancel By
September 1 – October 31, 2020  30 days prior to departure 48 hours prior to departure and receive a Future Cruise Credit to the value of the original cruise fare paid to us*
1 November 2020 onwards 75 days prior to departure Standard cancellation policy applies

* Please note if you cancel your booking less than 48 hours prior to departure then standard cancellation policy will apply.


Click here to Request Cancellation of Your Booking Under P&O Assurance

Frequently Asked Questions

Terms and Conditions

The P&O Assurance Program (“P&O Assurance”) is available for all bookings on P&O Australia cruises scheduled to depart September 17 to October 31, 2020. Guests on eligible cruises may cancel at any time up to 48 hours before departure and receive a Future Cruise Credit (“FCC”) equal to the amount of the original cruise fare paid to us. The FCC is non-transferable and may not be redeemed for cash. Any un-used FCC amount will expire after 31 December 2021. FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia. It can be applied to multiple bookings. It cannot be used as payment towards taxes, fees and port expenses. It also cannot be used to cover or deposit requirements where the value of your new holiday choice exceeds the value of your FCC. . To be read in conjunction with the P&O Australia Booking and Passage Conditions available at https://www.pocruises.com.au/plan/how-to-book/booking-travel-conditions which passengers will be bound by. Carnival plc trading as PO Cruises Australia. ABN 23 107 998 443