Cancelled Cruise Updates

At P&O Cruises Australia the health, safety and well-being of our guests, our loyal crew and the communities we visit is our top priority. As we continue to take guidance from international & local government authorities, public health experts and the broader community, we have implemented a temporary pause in operations for all departures on and before 18 June 2021.

With Pacific Encounter and Pacific Adventure™ now scheduled to join our fleet on 19 June and 24 June 2021 respectively.

All voyages on all P&O Cruises Australia ships planned for departure on and before 18 June 2021 are cancelled.

To check if your booking has been affected or to track the progress of your refund or Future Cruise Credit request, please enter your booking details into our online tools below.


Track your Future Cruise Credit or Refund

Please Note: Pacific Encounter is now scheduled to homeport in Brisbane from 19 June 2021.

Guests booked on Pacific Explorer cruises departing from Brisbane from 7 May 2021 to 6 November 2021 will be automatically transferred to an identical itinerary onboard Pacific Encounter. The only exceptions to this are for guests booked onboard Pacific Explorer cruises X134 and X151. These guests will be offered a comparable cruise onboard Pacific Explorer. For more detail on your booking, please visit our online tool.

If you do not want to cruise on any of the new itineraries offered on Pacific Encounter or Pacific Explorer, or can no longer travel, we will offer a full refund of monies paid to P&O Cruises Australia. Please contact our Customer Service Team (AU: 1300 159 454 | NZ: 0800 78 0716) if you would like to discuss your booking.


Book Your Next Cruise with Confidence

At P&O Cruises Australia, we understand the concerns of our guests and travel partners as the effects of COVID-19 continue to evolve and affect how we travel. To provide maximum flexibility and peace of mind, we are pleased to announce an update to P&O Assurance, our temporary payments and cancellation policy, effective immediately.

Review the P&O Assurance Policy