What is involved in the check-in and embarkation process?


Before you arrive at the terminal, please ensure you have correctly filled in and attached luggage tags to each of your bags. Your luggage tags will be available with your eTickets in Cruise Control. Arriving to the wharf with no luggage tags attached to your luggage may result in longer wait times to drop-off your luggage.

Upon arrival at the terminal please proceed to the luggage drop-off area to check-in your luggage. Please ensure items you will require at cruise check-in, such as your eTicket, passport, ID, duty free and medication are not packed in these bags. You should then proceed into the terminal where you will be provided with a Health Questionnaire by Terminal staff. This must be completed prior to check-in.

At check-in you will need to present your passport (or government issued photo ID for domestic coastal cruises), your eTicket and a credit / debit card to setup your onboard account. Cash can be used, however you may experience some wait times at Reception to maintain your cash account during the cruise. If you would prefer to set up your onboard account with cash, this can be done by visiting Reception once onboard within the first 24 hours of your cruise.

Please note, a valid passport or government issued ID is mandatory for domestic coastal cruises. Passengers without the required identification may be denied boarding.

Once check-in is complete you will be advised on boarding formalities by Check-in staff and will be provided with a Cruise Card. You Cruise Card is your cabin key, your access on and off the ship and is used to make any purchases onboard.