How do I pay onboard?
We take all the stress out of paying your bill with cashless cruising! All onboard expenses are charged to your personalised cruise card, allowing you to sign for all your onboard purchases. Your cruise card also acts as your room key plus security pass to leave and re-board the ship at ports of call.
All guests, including children are issued with an individual cruise card.
You can charge all onboard expenses to your Cruise Card by:
- Linking your credit or debit card to your Cruise Card.
We accept Visa, MasterCard and American Express. You can link your card when you check-in at the terminal, or before you cruise in Cruise Control. By electing to use your credit or debit cards, you are automatically registered for Express Check-Out. This means there is no need to visit Reception to settle your account. An itemised statement will be emailed to your nominated email address when you disembark .
**Note: When registering your card, the name must match the name of the guest photo identification to board the ship. You must also bring your physical card with you to present at check in as apple pay and phone wallet are not accepted.**
- Depositing cash onto your Cruise Card at Reception onboard or using the Cash Kiosks onboard
- Transferring funds from your bank account to your Cruise Card using the Cash Kiosks onboard.
Please note that the currency used onboard is Australian dollars (AU$).
Linking your Cruise Card
If you choose to register a credit card (Visa, Mastercard or Amex) we will settle the outstanding balance on your onboard account to your credit card or debit card at the end of each day in Australian Dollars. When registering your card, the name must match the name of the guest photo identification card to board the ship. You must also bring your physical card with you to present at check in, as apple pay, and phone wallet are not accepted. Service fees apply to all onboard credit card transactions. 1.1% for Visa and Mastercard and 2.75% for Amex. There is no fee for debit card transactions. Pre-paid cards and reloadable travel cards, such as ‘Load&Go Visa’ and travelex cash passports are not accepted onboard.
For guests booked on Carnival operated cruises departing from 29 March 2025 onwards you will still be able to manage their cruise through Cruise Control but **will not** be able to complete online check-in, including selecting a check-in time or access eTickets. Guests will be contacted closer to departure about how and when you will be able to access and complete Carnival’s online check-in, including registering a card for your onboard account.
Onboard Spending Money (Onboard credit)
If you booked on an offer that included onboard spending money, this will be a monetary amount in Australian dollars added to your onboard account. Any unused amount will expire at the end of your cruise, and is not redeemable for cash at any time.
If you added onboard spending money to your account with a credit card, outstanding funds will be automatically refunded to the registered card and can take 14-21 days to be finalised.
If you added cash to your onboard account, you will need to visit the reception desk at the end of your cruise to collect any unspent money. If you do not collect outstanding funds at the end of the cruise you can contact us to have it refunded. Outstanding funds will be donated to a P&O Pacific Partnership charity partner unless you advise us otherwise. Refunds are processed through HSBC and can take up to 30 days to be finalised.
Onboard credit cannot be used at the casino.
We've got your back
It's not the end of the world if your cruise card is lost or stolen. Report it to reception immediately we'll cancel your old card and issue you a brand new one. An important thing to note, until you report your card as lost or stolen, you're responsible for any transactions made on your card.