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Frequently Asked Questions
Things to know before you go
How do I complete my immigration details?

How do I complete my immigration details?

Immigration details can be added in Cruise Control. Log in here - [https://cruisecontrol.pocruises.com.au/]

Things to know before you go

Are coat hangers available in guest rooms?
Are the pools always open?
Are there any age restrictions on Shore Tours?
Are there any other restrictions on tours?
Are there ATMs onboard?
Are there children's facilities onboard?
Are there designated smoking areas onboard?
Are there rules about what I can bring back into Australia?
Are there special offers for retired or serving defence personnel?
Can children access Byron Beach Club?
Can guests leave or join a cruise at a different Australian port?
Can I book shore tours in advance of my cruise?
Can I bring alcohol onboard?
Can I bring electrical devices onboard?
Can I bring my own pram or stroller?
Can I bring non-alcoholic beverages onboard?
Can I cancel a guest out of my booking?
Can I cancel a tour I have booked?
Can I make changes to my booking?
Can I order a cake for a special occasion onboard ?
Can I pre register my credit/debit card for my onboard purchases?
Can I purchase cigarettes and tobacco onboard?
Can I purchase cigarettes and tobacco onboard?
Can I take more than one shore tour in each port of call?
Can I use cash to pay for my onboard account?
Can I use my drinks package in the restaurants?
Do any shore tours have children's prices?
Do I need a passport?
Do I need a visa to visit Australia, including Norfolk Island?
Do I need a visa to visit Fiji (Suva, Port Denarau, Lautoka, Dravuni Island, Savusavu)?
Do I need a visa to visit Malaysia?
Do I need a visa to visit New Caledonia (Noumea, Lifou)?
Do I need a visa to visit New Zealand?
Do I need a visa to visit Papua New Guinea (Alotau, Conflict Islands, Kiriwina Island, Rabaul)?
Do I need a visa to visit Singapore?
Do I need a visa to visit the Solomon Islands (Gizo Island, Honiara)?
Do I need a visa to visit Timor Leste?
Do I need a visa to visit Tonga (Nuku alofa, Vava'u)?
Do I need a visa to visit Vanuatu (Port Vila, Mystery Island, Santo)?
Do I need to bring a beach or pool towel?
Do I tip while onboard?
Do you accept cash in the casino ?
Do you cater for special dietary requirements onboard?
Does P&O Cruises Australia have a compassionate policy for guests?
Does P&O host any religious services onboard?
How can I check my onboard account?
How can I make a dining reservation prior to boarding?
How can I make dining reservations onboard?
How can I request to purchase photos onboard ?
How can I request to purchase photos onboard ?
How can I see how much onboard spending money I have?
How do I add emergency contact details to my booking?
How do I advise of any special requests, including medical, dietary & mobility requirements?
How do I become a member of the P&O Cruises Australia Players Club?
How do I book the Chef's table experience?
How do I claim my remaining balance or winnings from the casino?
How do I complete my immigration details?
How do I order different drink packages for everyone on my booking?
How do I pay for my extras?
How do I pay onboard?
How do I purchase a P&O Edge pass?
How do I view pre purchased items in Cruise Control?
How many cocktail nights will there be?
How much luggage can I bring?
I am travelling on a domestic cruise (Coastal or Seabreak cruise), do I need a passport?
I have booked through a Travel Agency, can I still contact P&O cruises directly to enquire about my booking?
I have changed the spelling of my name on my booking, will I get a new eTicket?
Is the casino operational on short cruises?
Is there a casino onboard?
Is there any age limit on who can attend the P&O Parties (Bianco, Gatsby)?
My room number has changed. Have I received an upgrade?
Should I get the Flu vaccination?
What are some of the optional extras not included in my cruise fare?
What are the features of a suite?
What are the taxes, fees and port expenses included in my cruise fare? Why do we charge them on cruises, including domestic cruises?
What can onboard spending money be used for ?
What do I wear onboard?
What games are available in the casino?
What happens if I miss my shore tour?
What Ice Cream facilities do you have onboard?
What if my medication needs to be refrigerated?
What internet packages do you have available onboard?
What is a cruise card?
What is a guarantee booking?
What is Byron Beach Club?
What is "Cruise Ready" and "Almost There" in Cruise Control?
What is included in The Lot! beverage package?
What is included in the Premium Beverage Package?
What is included in the Refreshment Package?
What is included in the Soft Drinks Package?
What is included in the Spring Water Package?
What is involved in the check-in and embarkation process?
What is the Access All Areas tour?
What is the currency onboard?
What is the P&O Cruises Australia Players Club?
What is the Pride cruise?
What is the Tourist Refund Scheme (TRS)?
What sports coverage is available on the onboard TVs?
What time is the Casino open?
What types of electrical sockets are onboard?
What types of milk are available onboard?
When can I purchase my drinks package?
Where can I drop off my luggage?
Where can I find more information on travelling with teenagers?
Where can I find out what shore tours are available on my cruise?
Where can I find the latest check-in and departure information?
Where does my cruise depart from?
Where is Brisbane International Cruise Terminal located?
Where is the meet-up location for airport to ship transfers?
Where is Wi-fi available on board?
Which rooms are eligible for priority tender tickets?
Who is entitled to priority check-in?
Will I have to disembark the ship between cruises?