Can I cancel a tour I have booked?

Should you need to make any changes to your Shore Tours, changes and cancellations can be made prior to your cruise, up until 4 days before the cruise departure, and if paid for, a full refund will be provided back to your card.

Please note that it is not possible to cancel a shore tour booking in Cruise Control. To cancel a shore tour please call 13 24 94 (AU) or 0800 780 716 (NZ).

You can also cancel or make changes to your Shore Tour bookings once you get onboard. Please check with the Shore Tours Desk onboard for cancellation deadlines (usually 48 hours before the tour).

If you cancel your tour onboard before the cancellation deadline, a refund will be provided as a credit to your onboard account. Please note that if you cancel your tour after the cancellation deadline, or if you fail to join the tour, you will not be entitled to a refund.