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Frequently Asked Questions
Pacific Explorer FAQS
Why is P&O shutting down?

Why is P&O shutting down?

P&O is integrating into our sister line Carnival as of March 29th, 2025, to streamline operations and enhance customer experiences.

Pacific Explorer FAQS

Do all people in the booking need to accept the Future Cruise Credit offer?
How long will it take for me to receive my Future Cruise Credit for my cancelled P&O cruise?
How long will it take for me to receive my refund for my cancelled P&O cruise?
How will the legacy of P&O be preserved?
I used a Future Cruise Credit to make the booking on a P&O cruise that has now been cancelled. What will happen to this Future Cruise Credit?
I've been offered a Future Cruise Credit, what is it and when does it need to be used by?
If I accept the Future Cruise Credit offer, will all guests on my booking receive a Future Cruise Credit with Bonus Onboard Spending Money?
My cruise has been cancelled, how do I let P&O know what I want to do with my booking?
The credit card I used to make payment on my cruise has since expired or been cancelled. How will I receive my refund?
What is the bonus Onboard Spending Money and what can it be used for?
What wil happen to the crew onboard P&O ships?
What will happen to bookings on these cancelled P&O cruises?
When is Pacific Adventure and Pacific Encounter out of service to transition to Carnival Cruise Lines?
When will Pacific Explorer leave the fleet?
Which Pacific Explorer cruises have been cancelled?
Why is P&O shutting down?