The credit card I used to make payment on my cruise has since expired or been cancelled. How will I receive my refund?

Refunds can only be returned to the card that was used to make payment. If the credit/debit card you originally used has since expired or been reported lost or stolen, the funds will still go back to the account for the card. Please check with your financial institution. If your card account has been closed within the last 12 months, your financial institution will usually automatically issue you with a cheque (or make contact with you) once the funds reach your account. If your account has been closed for more than 12 months, the refund should bounce back to us as a chargeback. Once this occurs, we will then contact you by email to issue the refund via a bank transfer through HSBC.