Form Info & Clarification
In the case of illness, by submitting this request you confirm that you have the consent of the ill person for P&O Cruises to collect and assess the information.
Once you submit your request, we will consider your circumstances and provide an outcome at our discretion. We will endeavour to process your request within 5 business days and notify you of the outcome on the email address or phone number provided.
Please note - Your cruise booking must be cancelled for us to review any compassionate claim
Requirements for supporting documentationSerious illness
A serious illness is when a passenger is unable to travel for a period of at least 6 months. This must be listed on a medical certificate on letterhead by a registered medical practitioner.Passenger or immediate family member has passed away
If a passenger or immediate family member has passed away, a death certificate is required.
Immediate family members are considered: Mother, Son, Father, Daughter, Husband, Brother, Wife, Sister, De Facto Partner, Brother/Sister In-Law, Grandparent, Mother/Father In-Law, Grandchildren.