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Welcome to P&O Cruises. This website presents a main menu on the left hand side from where you can browse our cruises, and a toolbar menu at the top page with search, live chat, support, and profile settings.
In the case of illness, by submitting this request you confirm that you have the consent of the ill person for P&O Cruises to collect and assess the information.
Once you submit your request, we will consider your circumstances and provide an outcome at our discretion. We will endeavour to process your request within 5 business days and notify you of the outcome on the email address or pForm Infohone number provided.
Please note- Your cruise booking must be cancelled for us to review any compassionate claim
A serious illness is when a passenger is unable to travel for a period of at least 6 months. This must be listed on a medical certificate on letterhead by a registered medical practitioner.Passenger or immediate family member has passed away
If a passenger or immediate family member has passed away, a death certificate is required.
Immediate family members are considered: Mother, Son, Father, Daughter, Husband, Brother, Wife, Sister, De Facto Partner, Brother/Sister In-Law, Grandparent, Mother/Father In-Law, Grandchildren.