Due to local lock-down measures in the Philippines requiring home isolation, our main call centre is currently unavailable. We have very limited capacity to handle calls and you may experience long waiting times. Please bear with us while our team processes your enquiry. We appreciate your patience during this time.

Call from Australia: 1300 159 454

Call from New Zealand: 0800 78 0716

International calls (from overseas): +612 9432 8500

Opening Times:

Monday - Friday: 8am - 6pm AEDT

Submit an Out of Pocket Claim by clicking here

Please be aware given the volume of refund requests and the care being dedicated to ensure each guest’s request is processed accurately and in a coordinated manner, please allow for approximately 8 weeks for refunds to be processed. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.

If you have a general enquiry please use the below form to contact us

If you love to book Direct, our team of Cruise Holiday Planners can help you arrange your personalised P&O Cruises holiday, ensuring that every detail is tailored to suit your needs so that your holiday is LIKE NO PLACE ON EARTH. To make a new booking, email PACHP@pocruises.com.au or complete your details below and we will call you back.

PLEASE NOTE: If you have an existing booking with a Travel Agent, please contact your agent directly if you have any questions relating to your booking.

Compassionate Refund Request:  

Media Inquiries:

For media queries from Australia and New Zealand please contact +61 2 8326 4116 or +61 2 8326 4111.

Contacting our ships:

Australia: 0011 1 321 837 6315 or 0011 1 321 837 6316

Australia: 0011 1 321 837 6300 or 0011 1 321 837 6301
New Zealand: 00 870 32 35 00 193

Australia: 0011 1 321 837 6325  or 0011 1 321 837 6326