Shore Tours: Terms & Conditions

In selling tickets (including coupons or vouchers) or otherwise promoting or making arrangements for Shore Tours – whether for air, land or local water transportation; tours; sports or any other recreational activities; shore accommodations or meals or for any service, facility or activity other than on board P&O Cruise ships, P&O Cruises acts only as agent for the independent Tour Operator supplying those tours or services. Participation by a passenger in Shore Tours is conditional upon the passenger’s acceptance of the Terms and Conditions set forth in your Cruise Ticket, the Shore Tours Ticket and, depending on the activity, other documents which, among other things, expressly release P&O Cruises from any liability for such participation. Participation may also be subject to the independent Tour Operators’ own Terms and Conditions. Certain tours (such as snorkelling, biking, diving etc) are active tours and you should be aware that by participating in these activities you will be involved in a higher level of physical exertion or activity. You should only book and participate in those tours if you are confident that you are in good physical and mental condition. You should refrain from taking those tours if you have a history of seizures, dizziness, fainting, a heart condition, respiratory problems, or if you are taking a medication that carries a warning about possible impairment of physical or mental abilities. It is your responsibility to ensure that you are fit and well enough to participate in the tour you have booked.

Tour timings

Departure times for each tour will be provided on board. These are published according to information from our agents, but are subject to change should the vessel’s arrival time at any port be delayed, or the itinerary for any particular tour be amended. Prior to arrival at each port of call, the departure times of each tour will be confirmed in the on board newsletter. Please note; the time shown will be the time the last tour vehicle leaves the pier. Passengers are requested to report to the specified departure location (either on board or dock-side) at or prior to the designated time, to avoid inconveniencing fellow passengers and/or missing the tour.

Tours with limited participation

Shore Tours may be purchased on board the ship on a first-come, first-served basis. Many of our tours have limited capacity and Tour Order Forms will be processed in the order received. When tours are fully subscribed, additional requests will be placed on a waiting list in the order received.


The prices for the Shore Tours are in Australian dollars and are subject to change without notice. Prices include any meals, refreshments, guides and entrance fees described in the tour information unless otherwise stated. Children’s prices only apply to those aged up to and including 12 years of age, infants under 2 years of age will be carried free of charge, subject to them not occupying a seat during the trip.


No refunds can be made on any ticket, coupon or voucher unless notice of cancellation is given up to 36 hours prior to arriving in the port in which your tour operates. In the event of any tour being cancelled for reasons beyond our control, a full refund will be made. However, should any tour have to be abandoned through force majeure or difficulties en route, the best possible refund will be arranged according to the circumstances. All Shore Tours require a minimum participation number. If this is not reached, then the tour may be cancelled. In this event, another tour option may be offered; otherwise a full refund will be given.


Passengers should appreciate that standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in many areas and in some; local buses are the best available transportation. Cars or taxis are also used at some ports where coach or bus transportation is not available or limited. Passengers wishing to travel with friends should all leave the ship together, as this will help the tour staff to allocate them space in the same vehicle. For the comfort of all passengers, smoking is prohibited on board all sightseeing vehicles.

Vehicle hire and driving overseas

Before hiring cars, motorbikes or mopeds at any of the ports of call, we ask you to carefully consider your own driving experience and skills in the context of the traffic conditions and driving standards that you are likely to encounter. In addition to making sure that you are correctly licensed and insured to drive a vehicle, you should also satisfy yourself regarding the condition of the vehicle to be hired and standards to which it has been maintained.

Personal possessions

Do not leave your possessions unattended at any time in the car or coach in which you are travelling.

Withdrawal of tours

The Tour Operator reserves the right to withdraw any tour through lack of demand and to make any alterations that they may deem advisable for the comfort of the passengers, bearing in mind the convenience and best interest of each group.

Special request

We ask you not to take plastic bags ashore and to please bring your rubbish back on board to be disposed of thoughtfully. Eco friendly reusable P&O Cruises bags are available for purchase in the shops on board and from the Aqua Hut for a nominal charge.

Important information

While all the information in this letter is correct at the time of publication, some details may change. Ask your travel agent to check at the time of booking or contact P&O Cruises.