Travel Documentation
Check your booking details
In advance of your cruise, visit Cruise Personaliser at pocruises.com.au to confirm your booking is complete. Please ensure the following details are correct:
- Name as shown on passport or photo ID
- Contact details
- Address details
- Date of birth
- Emergency contact details
Or contact your travel agent or P&O Cruises for assistance.
If the name does not match your passport, it is important you call P&O Cruises on 13 24 69 (Australia) or 0800 951 200 (New Zealand) or your travel agent to correct this information.
Cruise documents, passage conditions, passport, travel documents and valuables
Before leaving home, ensure you have all the proper documentation required to travel. Without appropriate documentation, you may be denied boarding of your flight or cruise. All travel documents are your responsibility. You should have read the passage conditions carefully – its terms and conditions apply to you and your cruise.
In addition to carrying your cruise documents, passage contract, passport and other required travel documents, we also recommend you bring the relevant policy details for your medical and/or travel insurance. Make sure you carry these items with you. Do not pack them in your checked luggage.
Travel insurance
Travel Insurance is an essential part of your holiday plans. Be aware when organising your insurance that uninsured travellers (or their families) are held personally liable for cancellation, medical and associated costs incurred at any time whether before the cruise, on board or overseas. Hospitalisation costs onboard or outside the country and medical evacuation costs are very expensive and are not covered by medicare. Daily hospital bills can cost as much as A$1000 per day. Don't base your insurance decision on the assumption that "it won't happen to me", accidents do happen. For further information please see the Department of Foreign Affairs website at www.smartraveller.gov.au
When organising travel insurance, ensure you are covered for general medical expenses, existing medical conditions, hospitalisations and medical evacuations. If you plan on participating in sports such as scuba diving or parasailing, ensure your policy covers these activities.
Please call Customer Care on 1300 653 852 (Australia) for information on our recommended travel insurance provider, or alternatively your travel agent can arrange a policy.
Passports and visas
Passports are required on all international cruises. All passengers are required to have a valid passport for a cruise with an overseas (international) destination, including passengers under the age of 18 years. For all Australian coastal cruises featuring Willis Island, passports are the preferred form of identification; however, Customs have advised that a valid photo Drivers Licence will be accepted.
In general, if you hold an Australian or New Zealand passport, you will be covered by a blanket visa obtained by P&O Cruises for each of the different destinations visited by the ship during your cruise, except during calls to Asia. However, there are many regulations that apply to differing nationalities and South Pacific countries.
If you hold anything other than an Australian or New Zealand passport, you should check with your embassy about your visa requirements. Please note that travel on your cruise will not revalidate an Australian re-entry visa.
Passports must be valid for a minimum of 6 months beyond the date of the cruise return.
