Smoking Policy
Our new policy is effective from July 2008
Smoking is no longer permitted in any indoor areas onboard P&O Cruises Australia vessels.
This change complements the current smoking policy onboard which states that smoking is not permitted in cabins, suites, private balconies, the dining rooms, any food service area, the casino or in the show lounges and theatres.
Outdoor smoking venues will be published in the daily newsletter onboard your cruise.
Below are some of our Frequently Asked Questions:
FAQ
- Why has your smoking policy changed?
Our passengers’ feedback is important at P&O Cruises. This change is in response to passenger feedback and it also reflects current market expectations in-line with Australian standards.
- What if I am unhappy with the new policy and no longer wish to travel?
Please contact our Customer Relations department on 1800 127 384 (Australia) or 0800 444 740 (New Zealand). For your convenience, our team is available for your calls Monday-Friday, 9.00am to 5.00pm (AEST).
Alternatively, you can write to us at:
Carnival Australia – Customer Feedback Department
Locked Bag 1014, St Leonards, NSW, 1590, Australia
Fax: +61 2 8424 9150
Email: cust.relations@carnivalaustralia.com
Your correspondence will be acknowledged within 5 working days and we will endeavour to have a full response to you within 21 days.
- Can I smoke on my private balcony?
Smoking is no longer permitted in cabins, suites or private balconies. This policy is in the interest of our guests’ health, safety and enjoyment during their cruising holiday.
- How many outdoor smoking venues are there? Are they distributed throughout the ship?
Smoking is allowed in various outdoor venues throughout the ship. The venues will be published in the daily newsletter onboard your cruise.
- Are the outdoor smoking venues sheltered?
Some smoking venues are sheltered and others are unsheltered.
- Can I smoke in the Casino?
Smoking is no longer permitted in the Casino as this is indoors. Outdoor smoking venues will be published in the daily newsletter onboard your cruise.
- Are the outdoor smoking venues in popular public spaces?
Yes, smoking is allowed in various outdoor locations, including on the portside of the deck by the main swimming pool.
Visit our Cruise Guide for more information about your cruise.
