Pre-Cruise Information

Contacting P&O Cruises

Our Customer Service department is open Monday to Friday 7.00am to 8.00pm and Saturday 8.00am to 5.00pm (AEST). We also have an after hours emergency assistance team for passengers calling outside of these hours with an emergency situation. Please contact us on 13 24 69 (AU) or 0800 951 200 (NZ).

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Reaching you at sea

To provide greater peace of mind while you’re away from home, you can give friends and relatives the following information.

Calling from Australia
Pacific Dawn
Telephone: 0011 870 32 35 00 193
Facsimile: 0011 870 32 35 00 196

Pacific Sun
Telephone: 0011 870 32 32 84 811
Facsimile: 0011 870 32 32 84 812
or 0011 870 32 32 84 814

Calling from New Zealand
Pacific Dawn
Telephone: 00 870 32 35 00 193
Facsimile: 00 870 32 35 00 196

Pacific Sun
Telephone: 00 870 32 32 84 811
Facsimile: 00 870 32 32 84 812
or 00 870 32 32 84 814

Calling Pacific Dawn or Pacific Sun can be expensive. Please contact your long-distance service provider for rates prior to calling. Alternatively you can stay in contact via the Internet.

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Travelling with children

We have a comprehensive family information booklet available. This pack will provide you with all the information you require if travelling with children.

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Shore Tours

Exploring the ports of call is one of the highlights of your cruise, and one of the best ways to do this is on an organised shore tour through our Island Discoveries programme. Your Island Discoveries brochure is included in your ticket wallet and provides information on shore tours available during your cruise. Information can also be viewed on our website pocruises.com.au - simply click on the ‘Shore Tours’ section. You will find many options for adventure and entertainment when you reach a port of call. You can opt for local sightseeing and shopping, or you may want to experience more of what your destination has to offer. A complete selection of shore tours such as nature walks, snorkelling, visiting historic sites and monuments, meeting local families and many other adventures may be available at each port.

Many shore tours have limited space available, so pre-reservation requests will be processed in the order received; therefore, we encourage you to reserve tours as early as possible. When tours are fully booked, additional requests will be placed on a wait-list or an alternate available departure, in the order received.

You can still participate in some shore tours if you have limited mobility, however, access to tender ports may be restricted. Our shore tours staff will happily suggest suitable tour itineraries to accommodate your mobility needs. Please note, that any additional costs incurred are the responsibility of the passenger.

You can pre-reserve your tours by calling 13 24 69 (AU) or 0800 951 000 (NZ) or by simply completing the enclosed tour form and faxing it to (02) 8424 9161 (AU) or 0800 951 201 (NZ)
or mail to: P&O Cruises, Locked Bag 1014, St. Leonards NSW 1590

In order to process your tour selections, we must receive your form at least 14 days prior to departure. Once we have received and processed your request, a letter confirming your reservation will be sent to you or your travel agent. Your tickets will be delivered on embarkation day to your cabin and will be charged to your on board account.

Important Notice: Please be aware that booking tours outside of the Island Discoveries program is not recommended. P&O Cruises has not individually assessed tours outside of the program and cannot make any comment on the standard or the safety of these tours. You are advised that if you book such tours you do so entirely at your own risk. You are requested to check with the tour operator if they are able to guarantee your return to the ship before it sails, as the ship is not able to wait for passengers who are touring independently. Check also if they will refund your tour in the event of cancellation due to circumstances out of your control.

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Dress at sea

Daytime casual dress
During the day casual wear is suggested. Most of your holiday will be spent in a warm tropical climate, so lightweight summer clothes are recommended. However, don’t forget to pack a jacket or cardigan as temperatures can be cool at night. Decks can be slippery so low-heeled, rubber soled shoes are recommended along with comfortable walking shoes for going ashore. After 5.30pm, smart casual attire is required in the public lounges and restaurants or as published in the newspaper, Pacific Daily. Shoes must be worn at all times in the dining room. Swim wear is only permitted around the pool and open deck areas.

There are two dress codes for the dining rooms on board, Smart Casual and Formal.

Smart Casual evenings

• Skirts/dresses, pants, and blouses for women
• Long trousers and a polo or collared shirt for men

Formal evenings
Formal evenings, when offered, are part of the unforgettable experience aboard our ships:

• Evening or cocktail dress for women
• Dinner jacket and tie, or suit for men

These evenings are announced in the ship’s newspaper, the Pacific Daily. Please see the table below as a guide.

Note: this may change without notice.

Theme night dress
Cruises of 7 nights or more usually feature theme nights for passengers to enjoy. Costumes are available for purchase on board, or you are welcome to bring your own. So why not pack something and join the fun? Please see the Theme Nights section for more information.

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Special services

Weddings
Due to maritime regulations, weddings cannot be performed at sea on board any ship in the P&O Cruises fleet.

Renewal of vows
We may not have invented romance, but P&O Cruises certainly know how to surround your renewal of vows celebration with a magical feeling. We have packages available, so please call us on 13 24 69 (AU) or 0800 951 200 (NZ) for more information.

Facilities for groups
Travelling in a group allows you to have access to a number of on board services on selected sailings, including:

• Conference facilities
• Live entertainment
• Cocktail parties with canapés
• Children’s parties
• Invitations
• Group photos
• Special occasion cakes

Some charges apply to the above services. Please call P&O Cruises for more details. Pre-ordering and payments for special services must be made at least 7 days prior to sailing.

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