Pre-Cruise Information
Reaching you at sea
To provide greater peace of mind while you’re away from home, you can give friends and relatives the following information.
Calling from Australia whilst in the South Pacific
Pacific Dawn
Telephone: 0011 870 32 35 00 193
Pacific Sun
Telephone: 0011 870 32 32 84 811
Calling from New Zealand whilst in the South Pacific
Pacific Dawn
Telephone: 00 870 32 35 00 193
Pacific Sun
Telephone: 00 870 32 32 84 811
Alternatively you can stay in contact via the Internet, as there is fixed and wireless Internet access available on board.
Alternatively you can stay in contact via the Internet, as there is fixed and wireless Internet access available on board.Travelling with children
For those who are travelling with children, please note:
Minimum age to sail
Children must be twelve (12) months of age at the date of sailing.
There are organised child activity programs for children aged 3-17 years only.
Food for infants
Baby food and baby formula are not supplied on board our ships. However, we are able to store any food or formula carried on board. Please ensure you travel with enough to cover the entire cruise.
Public lounges
Children under 13 years must be accompanied by a parent/guardian when in the public lounges or bars, however may be restricted from select bars and lounges after 9:30pm. Children under the age of 13 years must be accompanied by a parent or guardian at all times in the theatres during production shows. Children under the age of 18 years not permitted to enter the nightclub at any time. Be sure to check with the Youth and Teen Staff for special evening events designed for kids and teens.
Gambling and alcohol consumption
In line with domestic Australian age limits, as well as our company policy, the casino and cash prize bingo are reserved for passengers 18 years and over. Additionally, only those passengers 18 years and over will be allowed to purchase or consume alcohol. Photo identification may be requested.
Family Information Pack
Download family information pack.
Shore Tours
Exploring ports of call is one of the highlights of your cruise, and one of the best ways to do this is on an organised shore tour through our Island Discoveries program. Your Island Discoveries brochure is included in your ticket wallet and provides information on shore tours available during your cruise.
You will find many options for adventure and entertainment when you reach a port of call. You can opt for local sightseeing and shopping, or you may want to experience more of what your destination has to offer. A complete selection of shore tours like nature walks, snorkelling, visiting historic sites and monuments, meeting local families and many other adventures are available at each port.
Many shore tours have limited space available, so reservation requests will be processed in the order received; therefore, we encourage you to reserve tours as early as possible. When tours are fully booked, additional requests will be placed on a wait-list in the order received.
You can still participate in shore tours if you have limited mobility, however, access to tender ports may be restricted. Our shore tours staff will happily arrange a hire vehicle on your behalf and suggest suitable tour itineraries, please note that any additional costs incurred are the responsibility of the passenger.
You can pre-reserve your tours by simply completing the enclosed tour form and faxing it to +61 2 8424 9161 or mailing it to:P&O Cruises, Locked Bag 1014, St. Leonards NSW 1590
In order to process your tour selections, we must receive your form by the closing date listed (30 days prior). Once we have received and processed your request, a confirmation letter will be sent to you that ensures you have reserved your nominated tour(s). Your tickets will be delivered on embarkation day to your cabin and will be charged to your on board account.
Dress at sea
Daytime casual dress
During the day casual wear is suggested. Most of your holiday will be spent in a warm tropical climate, so lightweight summer clothes are recommended. But don’t forget to pack a jacket or cardigan as temperatures can be cool at night. And decks can be slippery so low-heeled shoes are recommended along with comfortable walking shoes for going ashore. Singlets, shorts and thongs are not permitted in the dining rooms or lounges after 5:30pm, so remember to bring some smart casual clothes to wear at night. Shoes must be worn at all times in the dining room.
Swim wear is only permitted around the pool and open deck areas.
There are two dress codes for the dining rooms on board: Smart Casual and Formal.
Smart casual evenings
- Skirts/dresses, pants, and blouses for women
- Long trousers and a polo or collared shirt for men
Formal evenings
Formal evenings are part of the unforgettable experience aboard P&O cruises:
- Evening or cocktail dress for women
- Dinner jacket and tie, or suits for men
These evenings are announced in the ship’s newsletter, the Pacific Daily which you'll receive on a daily basis from your crew.
Theme night dress
Cruises of 7 nights or more usually feature theme nights for passengers to enjoy. Costumes are available for purchase on board, or you are welcome to bring your own. So why not pack something and join the fun? Please see ‘Theme Nights’ for more information.
Special services
Weddings
Due to maritime regulations, weddings cannot be performed at sea on board any ship in the P&O Cruises fleet. Weddings can be performed in port. Please contact P&O Cruises on 13 24 69 (Australia) or 0800 951 200 (New Zealand), for more information.
Renewal of vows
We may not have invented romance, but P&O Cruises certainly knows how to surround your renewal of vows celebration with a magical feeling. We have packages available so please call us for more information.
Facilities for groups
Travelling in a group allows you to have access to a number of on board services on selected sailings, including:
- Conference facilities
- Live entertainment
- Cocktail parties with canapés
- Children’s parties
- Invitations
- Group photos
- Special occasion cakes
Please call P&O Cruises for more details, charges apply. Pre-ordering and payments for special services must be made at least 7 days prior to sailing.
