Contact P&O Cruises 

Our Customer Service department is open Monday to Friday 7.00am to 8.00pm and Saturday 8.00am to 5.00pm (AEST time). We also have an after hours emergency assistance team for passengers calling with medical emergencies. Please contact us on 1300 159 454 (AU) or 0800 780 716 (NZ).

Requesting a Quote

If you wish to obtain a quote, please use the online Find a Cruise feature and visit any one of the Cruise Profile pages to view its Pricing Tab. Click on the 'book now' button to view up-to-date pricing. Alternatively, contact our reservations department on 1300 159 454 (AU) or 0800 780 716 (NZ).

Plan Your Cruise with a Free Cruise Holiday Planner

If you love to book Direct, our team of Cruise Holiday Planners can help you arrange your personalised P&O Cruises holiday, ensuring that every detail is tailored to suit your needs so that your holiday is LIKE NO PLACE ON EARTH. Complete your details below and one of our Cruise Holiday Planners will call you to discuss your next holiday.

PLEASE NOTE: If you have an existing booking with a Travel Agent, please contact your agent directly if you have any questions relating to your booking.

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Your travel agent is another handy source of information for any questions you have about our cruises.

P&O Cruises Australia

Office Address: Level 5, 15 Mount Street
North Sydney NSW 2060
Postal Address: PO Box 2006
North Sydney NSW 2059

Australia :
Call 1300 159 454
Fax (02) 8424 9161

New Zealand:
Call 0800 78 0716 
Fax 0800  95 1201


Media Enquiries (only)

For media queries from Australian and New Zealand trade and travel journalists, please contact MG Communications on +61 2 9904 0011. 

For general media inquiries from Australian and New Zealand journalists, please call  + 61 2 8424 8861.

Please note, these contact numbers are for media queries only and are not for customer and supplier queries.


Contacting Our Ships

Pacific Dawn

Australia: 00 11 1 321 837 6300 or 00 11 1 321 837 6301
New Zealand: 00 870 32 35 00 193

Pacific Pearl

Australia: 00 11 1 321 837 6310 or 00 11 1 321 837 6311
New Zealand: 00 870 323 489 014 or 00 870 601 027 260 

Pacific Jewel

Australia: 00 11 1 321 837 6305 or 00 11 1 321 837 6306
New Zealand: 00 870 76 48 42 686

Satellite call rates apply. Calls to ships can be expensive. Please check your long distance service provider for rates.

The ship is contactable at all times (at sea or in port) on the numbers above, subject to weather conditions and satelite maintenance.

The area code of '837' will automatically determine the location of the ship so you won't need to try and work out the ship's current location and substitute the correct code.


Arrivals & Departures Information Line

From Australia

1300 653 620

From New Zealand

0800 543 429

Corporate Links

Your Cruise Handbook

A couple standing at the deck rail
Everything you could ever want to know about preparing for your cruise vacation and life on board.
view the cruise handbook


Do I need travel insurance?
We strongly recommend that you take out comprehensive travel insurance at the time you pay your deposit.
How much luggage can I bring?
We recommend no more than 2 bags per person. Each bag can be no bigger than 140cm x 60cm x 40cm and cannot weigh more than 32kg. It is important to remember that airlines may have different luggage restrictions.
What's included in my cruise package?
Where do we start?  Accommodation, main meals onboard, entertainment (including production shows, guest entertainers, trivia, karaoke, dancing classes, movies and in-cabin videos) and use of the ship’s many complimentary facilities such as swimming pools, gym, spas, table tennis, shuffleboard, deck chess and library.
Frequently Asked Questions

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

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