Frequently Asked Questions 

Holidays are here and we look forward to seeing you on board. But before you arrive, here are some quick answers to popular questions, at a glance. 

Accommodation options

What are the accommodation options onboard?

Whether you are travelling with the whole family, holidaying with friends or as a couple, P&O Cruises has a room to suit your needs. Choose from an interior room, an oceanview room, or for that little bit of extra space you can choose a balcony room. If you are looking for that special something, our luxurious suites and mini-suites offer a range of extra amenities and benefits.

We also have a number of inter-connecting rooms suitable for families and friends on holiday together. These rooms are available in a number of configurations, including quad-quad (eight people), twin-quad (six people), and twin-twin (four people).

 

For full details on accommodation options, please click here.

Do any rooms contain bunk beds?

Yes, most of our four berth (quad) rooms and some of our three berth (triple) rooms contain two single lower beds and one or two upper berths (bunk beds).  Please check the bedding configuration with your travel agent or with our Cruise Contact centre at the time of booking.

 

In line with Australian standards, P&O Cruises strongly recommends that children under the age of 9 do not occupy or play in an upper berth bunk bed.

Are there any age or weight restrictions for guests occupying an upper bunk bed?

In line with Australian standards, P&O Cruises strongly recommends that children under the age of 9 do not occupy or play in an upper berth bunk bed.

 

Our upper bunk beds have a weight restriction of 100kg.

Are there queen beds available?
Most rooms have queen beds, as long as the upper beds are not in use.
What is included in my room?
Besides the beds of course, all rooms include ensuite bathroom with shower, personally controlled air-conditioning, flatscreen TV, fridge, telephone, hairdryer, writing desk, wardrobe, drawer space and safety deposit box.
What are the extra amenities and benefits available in a mini-suite?
As well as the standard room inclusions, mini-suites include some extra benefits including preferred check-in and disembarkation, upgraded bathroom amenities, bathrobe and slippers, pillow concierge, fresh flowers and fruit, canapés on cocktail nights, cold weather blankets for balcony lounges, and daily satellite newspaper.
What are the extra amenities and benefits available in a suite?
In addition to mini-suite benefits and standard room inclusions, all suites also include: an invitation to senior officer’s private cocktail party (on cruises 5 nights or longer), preferred dining arrangements, preferred spa arrangements, personalised stationery, ipod and docking station, Nespresso coffee machine, glass of wine on cocktail nights with canapés, complimentary laundry service, and complimentary bottled water.
Back to top

Check-in and embarkation

What time can I check-in for my cruise?
The check-in time for your cruise will be displayed on your Cruise eTicket. Arriving at the wharf early does not guarantee early embarkation, so to avoid congestion and long wait times, please do not arrive prior to your published check-in time. Check-in closes one hour prior to your cruise’s scheduled departure time.
What is the latest time I can check-in for my cruise?
Check-in closes one hour prior to your cruise’s scheduled departure time as displayed on your eTicket. Checking in after this time will cause you to miss your cruise and no refunds will be given.
Where can I find the latest check-in and departure information?
Our Arrivals and Departures Infoline has the latest departure and check-in information, updated at least 48 hours before each departure. Call (AU) 1300 653 620 or (NZ) 0800 543 429.
Do I need luggage tags?
Yes. Your P&O Cruises luggage tags will be included with your eTicket. Please ensure one tag is printed, filled in and attached to
each piece of luggage prior to arriving at the terminal. If you do not have luggage tags when you arrive at the terminal, you may experience delays at the luggage drop-off area.
My cruise departs from Sydney, where is the wharf located?

Cruises from Sydney depart from either White Bay Cruise Terminal or the Overseas Passenger Terminal at Circular Quay.

 

The departure wharf for your cruise will be displayed on your Cruise eTicket, travel summary in Cruise Personaliser, as well as your booking confirmation.

 

 

Overseas Passenger Terminal
Access to the Overseas Passenger Terminal is near the intersection of George and Argyle Streets, The Rocks. There is a taxi rank, however there is no parking available at the terminal. Circular Quay Train Station is within walking distance from the Overseas Passenger Terminal.

 

White Bay Cruise Terminal
To access White Bay Cruise Terminal by vehicle please use entry off James Craig Road, Rozelle. This roadway will lead you directly to the cruise terminal. There is a taxi rank and short term parking available at the wharf.

 

Click here to view more details on Sydney departures, including location maps.

My cruise departs from Brisbane, where is the wharf located?

Cruises from Brisbane depart from Portside Terminal, located off Remora Road, Hamilton. There is a 3 minute drop off zone, a taxi rank, and limited free short term parking available at the wharf. Portside Cruise Terminal is within walking distance from Brett Ferry wharf with services to the city.

Click here to view more details, including a map

My cruise departs from Auckland, where is the wharf located?

Cruises from Auckland depart from either Princes Wharf or Queens Wharf. Both wharves are located on Quay Street, Auckland. There is a taxi rank, a drop off zone, however there is no parking available. Britomart Train Station is located within walking distance from Princes and Queens Wharves.

Click here to view more details on Auckland departures, including a location map.

My cruise departs from Melbourne, where is the wharf located?

Cruises from Melbourne depart from Station Pier, located on Waterfront Place near Beach Street, Port Melbourne. There is a taxi rank and a drop off zone at the terminal. Parking is available outside of Station Pier in the Beacon Cove herringbone car park. There are a limited number of short term car parks available adjoining Station Pier (applicable parking fees will apply). The tram station with services to Melbourne CBD is located within walking distance of Station Pier.

What is involved in the check-in and embarkation process?

Before you arrive at the terminal, please ensure you have correctly filled in and attached luggage tags to each of your bags. Your luggage tags will be available to print from Cruise Control. Arriving to the wharf with no luggage tags attached to your luggage may result in longer wait times to drop-off your luggage.

 

Upon arrival at the terminal please proceed to the luggage drop-off area to check-in your luggage. Please ensure items you will require at cruise check-in, such as your eTicket, passport, ID, duty free and medication are not packed in these bags. You should then proceed into the terminal where you will be provided with a Health Questionnaire by Terminal staff. This must be completed prior to check-in.

 

At check-in you will need to present your passport (or government issued photo ID for domestic coastal cruises), your eTicket and a credit / debit card to setup your onboard account. Cash can be used, however you may experience some wait times at Reception to maintain your cash account during the cruise. If you would prefer to set up your onboard account with cash, this can be done by visiting Reception once onboard within the first 24 hours of your cruise.

 

Please note, a valid passport or government issued ID is mandatory for domestic coastal cruises. Passengers without the required identification will be denied boarding.

 

Once check-in is complete you will be advised on boarding formalities by Check-in staff and will be provided with a Cruise Card. You Cruise Card is your room key, your access on and off the ship and is used to make any purchases onboard.

What if I need a wheelchair?
If you require a wheelchair for boarding please make contact with the Wheelchair Registration desk on arrival to the terminal and they will make arrangements for you.
Can I bring alcohol onboard?
Alcohol is not permitted to be brought onboard the ship. Duty-free and personal alcohol purchased onshore will be collected at the gangway and can be collected on the last day of your cruise. Duty and tax-free alcohol is also available for purchase onboard and will also be held for safekeeping and can be collected on the last day of you cruise.
Can my family and friends come with me to the wharf?
Family and friends are welcome to share in your excitement and wave farewell from the cruise terminal. Due to security reasons, they will be unable to come onboard with you.
Back to top

Disembarkation process

Are there any rules about what I can bring back to Australia?

Yes, please see the Department of Agriculture, Fisheries and Forestry (DAFF) website and consider this when purchasing items on the ship and when in port. There are also limits on the amount of duty-free items that can be brought back into Australia. For duty-free concessions, please visit the Australian Customs and Border Protection website.

Are there rules about what I can bring back into New Zealand?
Yes. Details about quarantine restrictions and duty-free concessions for New Zealand can be obtained from the New Zealand Customs Service. Please consider this information before purchasing items on the ship and when in port. For details on New Zealand quarantine procedures, please click here. For details on duty-free concession in New Zealand, please click here.
What time can I expect to disembark the ship?
Disembarkation is staggered and usually begins approximately 30 minutes after the ship’s arrival in port. During your cruise you will be asked to complete a disembarkation questionnaire about your post cruise travel arrangements so you can be allocated a
disembarkation time. Disembarkation is usually completed within three hours of arriving into port, however, this can vary. For this reason, if you have post cruise flights, we recommend you follow our flight guidelines when booking your return flights.
Back to top

eTickets

When am I going to get my eTicket?
Your eTicket will be available in Cruise Control, as early as 60 days prior to departure, as long as your booking has been paid in full and the required details have been completed. All personal details for each guest, including Emergency Contact, address, phone number and email address must be completed via Cruise Control before your eTickets will be available.
Will I get an eTicket for each guest on my booking?
No. Only one eTicket is generated per booking and will include the names of all of the guests on the booking. Multiple copies of this can be printed if each guest wants a copy or if they will be embarking at different times.
What is included in the eTickets?

For each booking, the following documents will be provided:

 

  • Double-sided eTicket (including departure and check-in details, guest names, room number, arrival details, and important travel information)
  • A copy of the P&O Cruises’ Terms and Conditions
  • Single-sided luggage tag - print one tag for each piece of luggage, and complete Guest Name & Mobile Number on each (Ship name, Cruise number will be populated, along with your room number if allocated at time of generation).

 

In addition, bookings with flights booked by us will receive a single-sided Flight Information page with all guests on the booking listed on the one page.

How can I obtain my eTicket?

Your eTicket will be emailed to you and available in ‘Cruise Control’ as early as 60 days prior to sailing, providing full payment has been received and all personal details for each person in the booking have been provided, including Emergency Contact, via ‘Cruise Personaliser’. 

 

Once you have completed your details in ‘Cruise Control’, including providing an email address, it will take five (5) working days for your eTicket to generate. This will give you plenty of time to get excited about your cruise!

I have changed the spelling of my name on my booking; will I get a new eTicket?
Yes. Once you have contacted your Travel Agent or our Customer Sales & Service team to have a name on the booking changed (spelling corrections or to replace a guest) a new eTicket will generate. This should occur within one hour of the change being made.
Back to top

Flights and transfers

Can I book my flights with you?

Yes, flights can be booked with our CruiseAir program from 320 days to four days prior to sailing. With CruiseAir, you can customise your flights to suit your travel plans and choose from competitive, real-time pricing and availability. Plus, you'll find a host of other exciting benefits, including:

 

  • Immediate flight confirmations: your flights will be confirmed at the time of booking
  • Increased choice and customisation: A variety of flight options, including different airlines, flight class and dates can be compared, allowing for seamless coordination of flights with cruise itineraries and travel plans
  • Next Port Protection: Providing peace of mind in the event of an airline delay or airline service disruption, we will do what we reasonably can to enable passengers to continue their holiday with minimal disruption and, if passengers miss their cruise embarkation, we will seek to rearrange travel arrangements to the next appropriate port at no additional air cost to the passenger
I am booking my own flights, what arrival and departure times do you recommend?

Please ensure your flight arrives no later than four (4) hours before your cruise departure time. This should provide enough time to travel to the cruise terminal and check-in for your holiday of a lifetime.

 

If you are flying home on the day you leave the cruise, please ensure your flight departs no earlier than five (5) hours after your cruise is scheduled to arrive in port. This should help you have a stress free return home from your relaxing cruise holiday.

 

If you do need to make changes to your own flight booking, your chosen airline may charge fees, so check their airfare conditions when you book.

I have flights booked through P&O Cruises; can I check-in for my flight online?
Yes, your flight reference number will be printed on your P&O Cruises eTicket.
Can I book transfers from the airport to the cruise terminal through P&O Cruises?
Yes, transfers can also be booked through us, whether you have booked your flights through P&OCruiseAir or independently. To be able to book transfers, independently booked flights must be booked in line with our flight guidelines. To book transfers, please contact your Travel Agent or our Customer Sales & Service team.
Back to top

Food and beverages

What dining options are available?

Dining when and where you want couldn’t be easier than it is on our ships, with a range of dining options that are included in your cruise fare such as the buffet at Plantation Restaurant, and a la carte meals in the Waterfront Restaurant.  There is also The Grill serving Aussie fare from breakfast through to dinner (charges may apply to selected items). For a small cover charge you can dine at one of our specialty restaurants, Salt grill by Luke Mangan, Australia’s only celebrity chef restaurant at sea, or Luna, a real treat for lovers of Asian food.

 

Looking for a snack or a sweet treat? The Cafe, our chocolate cafe at sea offers a selection of indulgent treats, tea and coffee.  Tea and coffee is also available from Charlies Bar along with a selection of muffins and cakes. Of course, there is also New Zealand Natural for an ice cream treat up on deck.

How do I book Salt grill?
Salt grill can be booked once onboard. Simply call from your room phone or visit them in person to make your booking.
How do I book the Chef's Table experience?
The Chef’s Table is a VIP dining experience hosted by the Executive Chef and includes a welcome reception with a glass of sparkling wine and canapés, a 7 course degustation menu with matching wines, a tour of the ships galley, and professional photographs of the evening. The Chef’s Table experience is available on selected cruises and will be advertised in the onboard newsletter, Pacific Daily. Bookings can be made in the Waterfront Restaurant.
Do you have kids menus?
We certainly do. Waterfront Restaurant has special kids menus on offer each day. There is also a ‘kids only’ dinner each night
in Plantation Restaurant which includes colouring pages and special appearances from TC & Skipper, the much loved mascots
from Turtle Cove and Shark Shack.
Back to top

Group events and weddings

Can I organise a group event onboard?

Yes. We can help you organise a group event that is unique and memorable through our ‘Events at Sea’ program. Whether it’s a corporate conference, an incentive program, a special interest group meeting or an event for friends and family, we will do our best to accommodate your needs.

 

Guests travelling as a group (minimum of 16 adults) have access to a number of onboard services on selected sailings, including:  conference facilities, onboard group coordinator, live entertainment, cocktail parties with canapés, children's parties, invitations, group photos, special occasion cakes and personalised newsletter.

 

For more information on our Events at Sea program, please click here.

Can I get married or renew my vows onboard?
Yes. We offer weddings, Civil Unions (New Zealand departures only), Commitment Ceremonies and Renewal of Vows on all of our ships with our ‘Ceremonies at Sea’ program. Click here for further details or to download a brochure.
Back to top

Luggage, clothes and electrical

How much luggage can I bring?
We recommend no more than 2 bags per person. Each bag can be no bigger than 140cm x 60cm x 40cm and cannot weigh more than 32kg. It is important to remember that airlines may have different luggage restrictions.
What do I wear onboard?
During the day, casual clothes are suitable. After 5.30pm, ‘smart casual’ clothing is required in the public lounges and restaurants or as published in the ship’s newsletter. On our cocktail nights, it’s time to get your frocks out and join in the fun! We suggest women wear an evening or cocktail dress and men wear a suit or similar (tie optional).
How many cocktail nights will there be?
On cruises three to seven nights in duration there are usually one or two cocktail nights, with up to three on longer cruises. Cruises of two nights or less do not feature cocktail nights.
Are there theme nights onboard?
Theme nights are part of the fun onboard and usually feature on cruises of seven (7) nights or more. Why not dress up and join the party! You can either buy costumes onboard, or you're welcome to bring your own. Nights vary from cruise to cruise and may be dependent on weather or other factors. Theme nights are only ever announced once you're onboard. Check the Pacific Daily for details. As a general rule, the most common themes include Country & Western, Pirates and Island Night.
Do I need to bring a beach/pool towel?
No, you can leave the beach towel at home and save some space in your luggage. Beach towels are provided in your room for use
onboard and while in port.
What type of electrical sockets are onboard?
All rooms are fitted with an Australian 3 point plug or adaptor providing 220/240 volt 60Hz. For safety reasons, we ask guests not to use their own electrical appliances onboard except electrical shavers and approved medical equipment. Some electrical appliances may be confiscated at the time of embarkation and will be returned at the end of the cruise.
Should I bring my hairdryer?
Why take up extra space in your luggage, when we have a hairdryer in every room.
Back to top

Medical, dietary and special requirements

I take medication; do I need to let you know?
Yes, if you have a medical condition or take medication it must be advised at time of booking. We will send you a health questionnaire to complete so we have all necessary information. We want you to be safe and comfortable on your cruise, so bring enough medication to last you until the end of your holiday. It is also a good idea to bring a few extra days’ supply, in case of any unforeseen delays.
Can I bring my medical equipment to use onboard?
In most cases, yes. To ensure your medical equipment will work onboard, please advise your Travel Agent or our Customer Sales
& Service team at the time of booking. We will then send you an information sheet to complete. For safety reasons, your equipment will need to be checked prior to boarding.
Do you cater for special dietary requirements onboard?
P&O Cruises can cater for most special dietary requests, such as vegetarian and food allergies, however, some limitations apply. If you have any special dietary requests, please ensure you advise your Travel Agent or our Customer Sales & Service team when you make your cruise booking or at least 60 days prior to your cruise departure. We also recommend you speak to the maitre d’ once you are onboard to confirm your dietary requirements.
What services and facilities do you offer for guests with disabilities?
P&O Cruises will make every effort to accommodate guests with disabilities. We have wheelchair-accessible rooms on all P&O Cruises ships, subject to availability at the time of request. We also have specialised kits for hearing impaired guests available, upon request at time of booking. If you have any special requirements including wheelchair usage, or have any questions regarding mobility, please inform your Travel Agent or our Customer Sales & Service team. P&O Cruises must be notified of wheelchair usage and/or any special needs at time of booking.
I require a mobility device; can I hire a mobility device to use onboard?
Guests who require a mobility device, such as a wheelchair, will need to bring their own. When bringing a wheelchair onboard, we highly recommend collapsible wheelchairs, as the width of the room doors vary. Please ensure you advise your travel agent or our Cruise Contact Centre at the time of booking if you will be using a mobility device.
Back to top

Money matters - How to pay onboard

What is the currency onboard?
All prices onboard our ships are in Australian dollars.
How do I pay onboard?

Welcome to cashless cruising! All shipboard expenses are charged to your personalised Cruise Card. Your Cruise Card is linked to your onboard account and can be settled by credit card (Visa, MasterCard or AmericanExpress) or debit card (Visa or MasterCard). Debit cards may act as a credit card, whilst using the available funds in your bank account.

When using your credit or debit card to settle your onboard account, we obtain pre-authorisations from your bank for the amounts spent on each day of your cruise. These amounts are not actual charges, although they may appear like a charge on your bank account or statement, they are holds to ensure you have sufficient funds available. At the end of the cruise, the final amount of your onboard account will be charged to your debit or credit card in full. Once the full amount is charged to your card, we will contact the bank to have the pre-authorisations released, however some banks may hold these for up to 30 days. To help speed up this process we recommend getting in contact with your bank or card issuer before your cruise to advise them of your travel plans.

A 1.5% service fee applies to all onboard credit card transactions (excluding pre-authorisations) which is subject to change and will be advised onboard.

Pre-paid credit cards and Travelex Visa cash passports are not accepted onboard. Please be aware that there are no EFTPOS facilities available onboard our ships.


  

Can I use cash to pay for my onboard account?
Yes. If you do not have a credit or debit card, you can add cash to your onboard account at reception (cash or traveller’s cheques are accepted).
Do I tip while onboard?
You are welcome to reward our onboard crew for exceptional service, however, tipping is not required.
Back to top

My cruise booking

I have booked through a Travel Agency; can I still contact P&O Cruises directly to enquire about my booking?
Your Travel Agent is the expert in arranging your holiday. While we are happy to discuss general information about your cruise, we are unable to discuss any aspect of your booking with anyone other than a representative of your travel agency. Please contact your Travel Agent for specific details, requests or to make changes to your booking.
Where can I find more information about my cruise holiday?
Once you have made your booking, you can log on to ‘Cruise Control’ on our website to view your cruise details including your room and itinerary, as well as pre-book Shore Tours from 90 days prior to sailing. At time of booking we will also ask for your email address and mobile number so we can send you timely and important information regarding your cruise.
Can I make changes to my booking?

Should you need to make changes to your booking (spelling corrections or to replace a guest), no administration fees will apply. Please be aware that one original guest from the booking must always remain on the booking or the booking will be subject to the applicable cancellation charges. Please refer to our Terms and Conditions for full details on booking changes and cancellations.

 

To make any changes to the guests on your booking, please contact your travel agent or our Cruise Contact Centre. Updates to your address, phone numbers or email address can be done by logging on to ‘Cruise Control’ on our website.

 

Please note, if you have a P&OCruiseAir package and need to make any changes to the guests on the booking, additional fees will be charged as per the CruiseAir Terms and Conditions.

Where is my room located?

The start of your room number indicates what deck you cabin is located on. For example, if your cabin number is 5103, you are on deck 5. If you are in deck 10101, you are on deck 10.

 

To see where on the ship your room is located, simply take a look at the deck plan for the ship you are cruising on (Pacific Dawn, Pacific Jewel or Pacific Pearl). You can enter your room number into the ‘Find my room’ feature to locate your cabin on the deck plan.

My room number has changed; have I received an upgrade?

Yes, you have most likely received a complimentary upgrade. When you receive an upgrade, this means you have been moved into a higher graded room than the room you originally booked. This may be on a higher or lower deck, and at the front, middle or back of the ship. Please remember if you are travelling with other people or as part of a group, we cannot guarantee that all of the bookings will receive upgrades or that you will be allocated rooms near each other.

 

If you are happy with the room you have booked and do not wish to receive a complimentary upgrade, please advise us or your travel agent as soon as possible, preferably at the time you make your booking.

 

Your room can also be changed for operational reasons, including when the number of people booked in the room is less than the number of beds in the room, or if you have selected a wheelchair accessible room and do not require one.

Back to top

Onboard services and facilities

What are some of the optional extras not included in my cruise fare?
The options onboard are endless! Some of the optional extras that can be purchased include Shore Tours, drinks, food from the alternative dining venues as indicated onboard, bar snacks, room service, hairdressing, massage and beauty treatments, spa services, photographic services, video arcade games and some craft activities. Other services may be available at the time you sail, as we are constantly striving to enhance our product.
Are there kids activities and facilities onboard?

Yes, with four dedicated activity centres, Turtle Cove (3-6 years), Shark Shack (7-10 years), HQ (11-14 years) and HQ+ (15-17 years), there is something for everyone. Each centre is run by experienced P&O Youth staff and offer a range of activities tailored to the age group. Activities include arts and craft, Playstation and Wii competitions, movie nights and more.

For more information, click here to download our Family Information pack.

Is there duty-free shopping onboard?
Yes, we carry a great range of items including cosmetics, surf wear, jewellery, liquor and electrical items. We also carry a wide selection of souvenirs and confectionery. Happy shopping!
Can I do my laundry onboard?
You’re on holiday – let us take care of this chore for you with our laundry service. There is also the option to do it yourself in our self-service laundromat. Charges apply for these services.
Where can I keep my valuables?
Better to be safe than sorry - there is a safety deposit box in each room. In the event you lose any items onboard, please visit reception before you disembark. Any items (excluding clothing) not claimed within three weeks of your cruise return may be donated to charity. Due to hygiene reasons, unclaimed clothing will be destroyed onboard.
Where can I smoke?
Smoking is not permitted indoors on any of our ships. This includes your room and private balcony. For those who smoke, there are selected outdoor areas where smoking is permitted and this information will be communicated to you onboard.
Is there a doctor onboard?
Yes, each ship has a Medical Centre that is staffed by qualified and licensed doctors and nurses who are available during scheduled clinic times to provide medical care for everyone onboard. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centres are only for medical needs arising onboard and cannot cater for treatments that you know you will require while on holiday. Please refer to our Booking & Travel Conditions for more details.
Back to top

Other info

Can I bring alcohol onboard?
Alcohol is not permitted to be brought onboard the ship. Duty free and personal alcohol purchased onshore will be collected at the gangway and will be returned to you at the end of your cruise. Tax and duty free alcohol is also available for purchase onboard and will also be held for safekeeping and can be collected on the last day of your cruise.
Back to top

Passport, visas and insurance

Do I need a passport and visa?

Passports, visas, vaccinations and other travel documentation are your responsibility.

 

Without the necessary passport (or government issued photo ID for domestic cruises), visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port.

 

Passports
For international cruises (cruises that visit a foreign port), passports must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa. For more information, please visit www.passports.gov.au (Australian citizens) or www.passports. govt.nz (New Zealand citizens). For citizens of other countries, please contact your relevant national authority.

Visas
For standard Pacific Island and New Zealand itineraries (excluding Fiji and Papua New Guinea), visas may not be required as you will be considered in transit when you visit these ports as part of your cruise. If you are joining or leaving the ship in one of these countries, you are likely to require a visa. Some nationalities (excluding Australian and New Zealand passport holders) may require a visa for Fiji, even when transiting the country as part of your cruise.

Visas for Papua New Guinea and Vietnam will be issued upon arrival for all guests and the applicable fee will be charged to your onboard account. Visas for Indonesia will be issued upon arrival for most guests, including Australian and New Zealand passport holders, and the applicable fee will be charged to your onboard account. Visa fees are subject to change and will be advised onboard. We encourage other passport holders to check their visa requirements for Indonesia with the relevant consulate/embassy or visa service.

As visa requirements are always subject to change, please contact the relevant consulate/embassy or a visa service to confirm your individual visa requirements.

I am travelling on a domestic cruise (coastal or P&OSeaBreak cruise), do I need a passport?
For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland ‘Adult Proof of Age Card’ will be accepted, however the older version of Queensland ‘Card 18+’ will not be
accepted). For Australian domestic cruises, a current Medicare card can be used for guests under 18 years of age. For New Zealand domestic cruises, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted
for guests under 18 years of age. Guests who do not possess the required ID at checkin may be denied boarding.
Where can I find more information about passports, visas and vaccinations?

Passports
Australian citizens, visit www.passports.gov.au
New Zealand citizens, visit www.passports.govt.nz
For citizens of other countries, please contact your relevant national authority.

 

Visas
Please contact your Travel Agent, relevant consulate or embassy or an online visa service for more information.

 

Vaccinations
Please contact your doctor or an approved public health travel advisory service such as the World Health Organisation (www.who.org). Information is also available from the Department of Foreign Affairs and Trade’s Smart Traveller (www.smartraveller.gov.au).

Do I need travel insurance?

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things to do not go according to plan. Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs on board. All cruises (even cruises that do not visit foreign ports) require international travel insurance.

 

You should not base your insurance decision on the assumption ‘it won’t happen to me’ – accidents or illness can happen to anyone. Daily hospital bills can cost more than AUD5000 per day. For further information or to purchase travel insurance:

 

Australian guests - please contact your Travel Agent or call our Cruise Contact Centre.

 

New Zealand guests - please contact your Travel Agent.

Back to top

Paying for my cruise

How do I pay for my cruise?

A deposit is required within 3 days of booking your cruise, and final payment prior to 75 days before departure. Some special promotions may require different payment conditions.  Please refer to promotional Terms & Conditions.

 

Accepted payment methods for bookings made directly with P&O Cruises include:

 

  • Credit/Debit card - We accept Visa, Mastercard, AMEX and Diners. For each transaction a 1.5% service fee applies (Debit Credit cards are not included), which is subject to change and will be advised before payment.  Please contact our Cruise Contact Centre to make payment over the phone.
  • Internet banking – transferring payment into our account. We recommend that you make your payment up to five (5) business days in advance of the due date to ensure funds reach your booking in time. So we can apply your payment to the correct booking, please enter your 6 digit alpha-numeric booking reference in the payment reference field of your internet transfer.  Should your bank not accept your 6 digit booking number in the payment reference field, please enter your full name.
    If you have used your full name as the payment reference, it is important that you also email a payment confirmation, including your booking number, full name and cruise number, to CAUpayments@princesscruises.com. If you used your 6 digit alpha-numeric booking reference as the payment reference, there is no need to email a payment confirmation.

 

For Australian residents our account details are as follows:
Account Name: Carnival PLC
Bank: ANZ, Corner York & Market streets Sydney
BSB: 012 172
Account Number: 837204961

For New Zealand residents our account details are as follows:
Bank: ANZ, Auckland Branch
Account name: Carnival PLC
Account number: 01-1839-0222156-04

If your booking has been made through a Travel Agent, your payment and any queries relating to the payment of your cruise, must be made via your Travel Agent.

Is GST payable?
GST is included in all domestic flights and also applies to Australian and/or New Zealand coastal cruises, in the fare paid and any purchases made onboard. GST is not applicable to any other cruise or purchase.
Back to top

Sail Away Centre

Why can't I see my cruise history after I've registered?
This may be because you have registered with details that don’t match our records. Try to re-register again with the details you had at the time of your last cruise. If the issue persists, call P&O Cruises on 13 24 94 (AU) or 0800 780 716 (NZ) for assistance.
I don't know my unique reference number, can I still register?
Yes, simply complete your registration with the details you had at time of your last cruise, leave the “Unique Reference Number” blank and make sure you enter your date of birth.
I clicked register and all I can see is a white website?
After you clicked register, you will need to scroll up the page. From there you can click through to the Sail Away Centre.
I have forgotten my password to Sail Away Centre
Simply click ‘Forgot Your Password’, fill in your first name, last name and email and click submit. An email will be sent to you notifying you of your password.
Back to top

Shore Tours

Where can I find out what Shore Tours are available on my cruise?
Shore Tours for your cruise can be viewed and pre-reserved in ‘Cruise Control’ from 90 days prior to departure.  You can also find more details on all of our P&O Cruises’ Shore Tours on our website.
Can I reserve Shore Tours in advance of my cruise?
Yes. The best chance of securing a place on one of our Shore Tours is to pre-reserve it by logging into Cruise Control. Pre-reservation is available from approximately 90 days before departure and close 3 days before departure. Please keep in mind that you will receive your tickets when you arrive onboard. You can also book tours once onboard from the Shore Tours desk or the Self Serve Kiosk. All of your tour purchases will be charged to your onboard account.
Can I take more than one Shore Tour in each port of call?
Yes, however you must allow at the very least 30-45 minutes between each Shore Tour. All tours depart from and return to the wharf, therefore 30-45 minutes between tours should be sufficient.
Can I go on a Shore Tour if I have limited mobility?
It is usually no problem. We have a great range of Shore Tours and many cater for people with various levels of mobility. For more information, please refer to the description of each individual Shore Tour. Our helpful Shore Tour staff are also available onboard to discuss individual tours. It is important to note that access to tender ports may be restricted and this may limit your tour options. Do not worry if you can’t get off the ship, we will have plenty of fun activities for you to do onboard!
Do any Shore Tours have children's prices?
Yes, some shore tours offer children’s prices for ages 2 through to 12 years. Infants aged less than 2 years sitting on a parent’s lap (not occupying a seat) are not charged for the tour. If a parent would like their infant to occupy a seat or would like to utilise a safety seat, the parent must purchase a tour ticket for the infant at the published children’s tour price. Parents are also responsible for bringing a safety seat for their child.
Are there any age restrictions on Shore Tours?

For most Shore Tours, there is no minimum age for children as long as a parent or guardian accompanies them. Unaccompanied guests must be older than 18 years of age or if younger, a written consent from their parent or legal guardian must be provided directly to the Shore Tours Manager/Operator once onboard.

 

On both our snorkelling and bike tours a minimum age restriction may apply and may vary by tour. For Introductory Scuba Diving tours, there is a minimum age of 12 years and all guests under 18 years must have written consent and be accompanied by a parent or guardian. Parents of children who wish to participate on biking tours should enquire at the Shore Tours Desk onboard as we will need to verify that an appropriate size bike can be arranged.

Are there any other restrictions on Shore Tours?
Yes, some Shore Tours have additional restrictions to ensure your enjoyment and safety. Please refer to the individual ‘Note’ section of each Shore Tour Description for any restrictions, or consult with the Shore Tours Manager onboard. Scuba Divers should refer to the Q&A section in this website that refers to Scuba Diving tours. Pregnant guests should consult the Shore Tours Manager prior to booking any Shore Tour.
Will I miss the ship if I go on tours?
One very important feature of taking a Shore Tour booked through P&O Cruises is that we closely monitor their departures and returns. Therefore, our ships will generally not sail until all of our organised tour transportation has returned, so you don’t have to worry about missing the ship. Please keep in mind that when you make your own arrangements in port, or if you leave an organised tour, we will no longer be aware of your whereabouts and you will need to ensure you are back on the ship in time for its departure.
Will I miss meals if I go on Shore Tours?
When the ship is in port, where possible the meal times are adjusted to accommodate the departure and return times of the Shore Tours, so guests on a Shore Tour do not miss any meals. The only exceptions to this are longer tours that include lunch.
Can I cancel a Shore Tour I have reserved?
You may cancel a Shore Tour and obtain a refund up to 24 hours prior to our arrival in the port in which the tour operates. Please note that if you cancel your Shore Tour within 24 hours prior to arrival, or if you fail to join in the tour, you will not be entitled to a refund.
What happens if I miss my Shore Tour?
It is your personal responsibility to ensure that you are at the departure point of your Shore Tour on time. Refunds are not available to passengers who fail to appear for Shore Tours on time. If you are unable to join the tour due to illness, a refund will be available on presentation of a certificate from the ship’s doctor.
Should I bring my own snorkelling equipment to use on my Shore Tour?
Some Shore Tours have a limited amount of snorkelling equipment available. Alternatively, snorkelling equipment is available for hire or purchase onboard at the Aqua Hut.
What is required to participate in a certified dive tour?
An open-water scuba certification must be presented in order to participate in a certified dive tour. Unfortunately, we are unable to accommodate divers with either a Junior Open Water or a Scuba Diver rating due to the depth limitations imposed by these certifications. The diving industry recommends that divers take a refresher course if they have not been diving within the last six months. Please note that some dive operators may reserve the right to refuse to take divers who cannot provide proof of the date of their last dive or scuba review course. We recommend you bring a log book or proof that you have recently completed a dive or a refresher course.
Are there any special requirements for participating in an introductory scuba diving tour?
Yes, there are certain medical conditions that may prevent your participation in an Introductory Scuba Diving Programme. Accordingly, you must complete a medical history form and liability waiver/release form that will be provided onboard or by the Tour Operator at the beginning of the tour. If you have any doubts regarding your fitness to dive, please consult a physician prior to your cruise. The minimum introductory scuba diving age is 12 years old. Please note that a parent/guardian must accompany those between 12 and 18 years of age and provide a letter of consent.
On sports fishing tours, do I get to keep the fish I catch?
No, P&O Cruises fishing tours are part of a ‘catch and release’ programme only.
Do the Shore Tours include much walking and stair climbing?
Almost all of our tours involve some walking and some tours include more walking and stair climbing than others. Walking may be over uneven surfaces such as cobblestone city streets or the rocky pathways of historic ruins. On many tours, it is necessary to negotiate stairs. Please keep in mind that many of the buildings and other venues you will be visiting were constructed well before conveniences such as elevators were invented and have been preserved in their original state. Please refer to the tour symbols next to each tour description for more information.
Back to top

Special occassion packages and gifts

Can I pre-purchase packages to help celebrate a special occassion onboard?

You sure can. P&O Cruises offers four (4) different packages to make your holiday even more memorable. Some of your favourites in our packages include our P&O Cruises cookbook "Holidays", dinner at Salt grill by Luke Mangan, chocolates and champagne. Packages are available of cruises 5 days or longer and can be purchased up until seven (7) days prior to departure.

For full details, please click here.

Can I purchase a package or gift for a friend or family member who is cruising?
Yes. Why not help make their cruise even more memorable with a surprise gift. You can choose one of our special occasion packages or a range of individual items such as flowers, bottles of wine or champagne, chocolates, P&O Cruises merchandise or onboard credit. Items can be purchased up until 7 days before their cruise departure. To purchase a gift or package, simply call our Cruise Contact Centre on 13 24 94 (AU) / 0800 780 716 (NZ). Make sure you have the details of your friend or family member who is travelling including their full name and date they are cruising. Payment is required at time of purchase by credit or debit card. Please note there is a 1.5% service fee per transaction for all credit card transactions.
Back to top

Staying in touch with home

How do I keep in touch with home?
There are a number of ways to let everyone know what a great time you are having. You can make calls from the phone in your
room, or use the ship’s computers/wireless connection to keep in touch by email and internet. Internet time plans can be purchased onboard. Simply visit Reception or the Library for more information. Please note, internet and phone access is subject to satellite coverage and charges are higher than on land.
Can I use my mobile phone onboard?
Mobile phone reception is available on all our ships. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart.
How much does it cost to use the internet onboard?
Internet is available using the ships’ computers at the internet cafe and in the library. Wireless is also available in the most public areas. Please note that Internet access will always depend on the ship receiving a signal from the satellite. Time plans can be purchased onboard and work out at around $0.50 per minute depending on the plan purchased. Alternatively you can pay as you go for $0.75 per minute. Full details are available onboard including how to access wireless and prices are subject to change.
Back to top

When and how to book

When should I book?
As soon as you can! This will ensure that you have the greatest choice available. As families love to cruise, school holiday periods can be very popular and sell out early. Keep this in mind, book early and get ready for the holiday of your life.
How do I book my cruise holiday?
Booking couldn’t be easier! Once you have selected your P&O Cruises holiday, simply contact your local travel agents or take advantage of our easy to use booking tool on pocruises.com.au. Alternatively, you can call our Cruise Contact Centre on 13 24 94 (AU) / 0800 780 716 (NZ). Our Cruise Contact Centre is open Monday to Friday 7am-8pm, and Saturdays 8am-5pm (Sydney time).
Do you offer cruises in the school holidays?
If you are taking your children, we recommend you check their holiday dates. The cruises we advertise for school holidays may not fit exactly within the holiday period for all schools. So check with your school, make your booking, pack your bags and bring the children along!
Where can I find out more information about travelling with children and teenagers?
Please see our Family Information pack which is available to download here.
What's included in my cruise fare?
Where do we start?  Accommodation, main meals onboard, entertainment (including production shows, guest entertainers, trivia, karaoke, dancing classes, movies and in-cabin videos) and use of the ship’s many complimentary facilities such as swimming pools, gym, spas, table tennis, shuffleboard, deck chess and library.
Back to top

Cruise Control

Cruise Control lets you update your pre-cruise information and see a summary of your booking at a glance. 
personalise your cruise

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions