Safety and Security 

Our commitment to maintaining a safe and secure cruise holiday environment

P&O Cruises is committed to maintaining a safe and secure environment onboard our ships to enable everyone to enjoy a great cruise and to take home only wonderful holiday memories.

Our policies, procedures, staffing and security arrangements are designed to ensure our guests can be confident our top priority is ensuring their safety and security.

These arrangements include:

      Strict policies on the Responsible Service of Alcohol along with colour-coded cruise cards with photo-ID to prevent under-age drinking and warnings that it is against the law for anyone – even a family member – to buy alcohol for a child

      A ‘zero tolerance approach’ to any excessive behaviour that affects the enjoyment of other passengers with the likely disembarkation of offenders at the next available port

      Hundreds of CCTV cameras strategically located in the public areas of all ships in the P&O Cruises’ fleet

      Trained security personnel onboard and strict procedures including crime scene preservation in the event that this is required

Responsible Service of Alcohol (RSA) Explained

Crew members receive compulsory training in RSA policies and procedures with refresher training every two months along with training to recognise signs of intoxication in passengers.

No commissions are paid to staff on alcohol sales and crew members can face disciplinary action including dismissal for failing to prevent under age or intoxicated passengers from being served alcohol.

Passengers are also prohibited from bringing alcohol onboard. Any alcohol found is confiscated and not returned until the end of a cruise.

‘Zero Tolerance’ Approach to Excessive Behaviour Explained

Our security personnel undergo specialised training. They are alert at all times for anyone displaying inappropriate behaviour that can affect the enjoyment of other passengers.

Numerous CCTV cameras located in public areas operate on a rolling 24-hour basis as part of overall security monitoring onboard our ships.

Senior officers and security staff will deal firmly with alcohol-related issues or cases of excessive behaviour. Any passengers who offend in this regard can be disembarked from the ship to return home at their own cost.

The guiding principle is that everyone should be able to enjoy the magic of cruising while always being considerate of the comfort of others.

Prevention and Response Guide

Although it’s unlikely you’ll ever need to report an incident while you are onboard a P&O Cruises’ ship, it is still important to know what to do just in case.

Incidents or allegations of criminal activity should be reported directly to the onboard Security Department by dialling 000 or by contacting the Reception desk.

Any situations where medical assistance is required should be reported to the Medical Department by dialling 000 or by contacting the Reception desk.

P&O Cruises has agreed Protocols with law enforcement agencies in Australia and the Pacific Islands for the reporting of crimes and serious incidents at sea.

When special CARE is needed

We have specially trained CARE teams onboard and onshore to assist passengers and their families in the event of a traumatic incident or experience.

A streamlined process is also in place to deal with customer complaints including guidelines for response times and handling.

A toll free number is advertised in cruise literature for passengers wishing to contact Customer Relations and our landside emergency number is answered 24 hours a day.

Cruise Control

Cruise Control lets you update your pre-cruise information and see a summary of your booking at a glance. 
personalise your cruise

Nautical Glossary

Above board
On or above the deck, in plain view, not hiding anything.
Abandon ship!
An imperative to leave the vessel immediately, usually in the face of some imminent danger.
Abeam
On the beam, a relative bearing at right angles to the centerline of the ship's keel.
Fender
An air or foam filled bumper used in boating to keep boats from banging into docks or each other.
Handy billy
A loose block and tackle with a hook or tail on each end, which can be used wherever it is needed. Usually made up of one single and one double block.
Dog-watch
The watches from four to six and six to eight in the evening.
Hoy
A particular kind of vessel.
Lee-side
The half of a ship, lengthwise, which lies between a line drawn through the middle of her length and the side, which is farthest from the point of wind.
Under the lee of the shore
Close to the shore, which lies to windward of the ship.
Fresh away
When your ship increases its velocity.

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

Internet Access

Passenger using a laptop
Wireless internet and internet cafes are available on all P&O Cruises ships (charges apply).
Internet Access