P&O Cruises Website Privacy Statement
Carnival plc is a publicly listed company in the United Kingdom. Carnival plc, trading as P&O Cruises, has registered branches in Australia (ABN 23 107 998 443 2TA 5580), and New Zealand.
These branches (collectively referred to as “we”, “us”, “our” or “P&O Cruises”) are subject to the National Privacy Principles introduced under Australian privacy legislation and the Information Privacy Principles introduced under New Zealand privacy legislation.
All of our websites (www.pocruises.com.au, www.pocruises.co.nz, www.discovercruising.com.au & www.discovercruising.co.nz) are maintained by our Australian branch and are subject to our Website Terms & Conditions.
Our Website Privacy Statement details the privacy protection you are afforded when your personal information is collected through one of our websites. If you would like to view our General Privacy Statement, which governs how both of these branches manage personal information in general, please visit the General Privacy page.
We are committed to protecting the privacy of all persons we have contact with online to the same extent and standards as contact made by other means of communication. However, contact through our website has slightly different implications due to the nature of the technology.
How Do We Collect Your Personal Information Online?
In an online environment there are several means by which information may be collected. The type of information collected depends on how you have interacted with our website.
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Browser detection and Server log files
When you visit our website (or any Internet site) the server records details of your visit, including:
- the type of browser and operating system (eg. Mac, PC) you are using
- the address of the referring site (ie. the previous site that you visited)
- your IP address (a number unique to the computer through which you are connected to the Internet)
- the country or region you come from
- the date and time of your visit
- the address of the pages accessed and documents you downloaded.
In addition to this we also use software to detect what screen size your computer uses and what plug-ins you have. Plug-ins are used to run features such as our Flash movies and the Quicktime VR ship and cabin virtual tours. The sole purpose of this is to make sure we can present the best viewing experience for each visitor. Also if you send us an error report, to assist us in resolving that error, we use software to detect whether you are browsing from behind a firewall and what type of error you have encountered.
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Cookies
Cookies are pieces of information that a website can transfer to an individual's computer hard drive for tracking the websites browsed by the person. This tracking enables us to customise our site information to your requirements and interests. By these means our website can become easier to use as the cookie will store information about your preferences on our website, for example if you've already seen a Flash movie you won't have to see it again. Cookies are not unusual, most major websites use them. Indeed most internet browsers accept cookies. However, you can set your internet browser to refuse the cookies entry into your computer's hard drive. If you are not sure how to do this, contact the company which produces your browser. You can also delete the cookie after leaving the site so that you are seen as a new user when you next visit. Your level of satisfaction using our site may be impeded if you do not accept our cookie.
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Email & Web Forms
If you send us email via our website or you complete a form on our website (eg. to request a brochure or make a booking), the personal information submitted may be retained for the purposes of answering your query or complying with your request. Every email we receive is automatically stored on our server and backed up in accordance with our usual data management procedures. If you have completed a web form to request one of our brochures or made a booking, you will be added to our mailing list to ensure that you receive notifications of any special promotions that are on offer. You can opt out of this mailing list at any time.
Any information we collect is held in the strictest confidence and in accordance with our privacy policy. It is stored securely and access is restricted.
How Do We Use The Personal Information We Have Collected From You Online?
We use your information to improve the way we present material on our website. It also enables us to gauge which of our services most interest visitors and tailor them to your needs and interests. Your personal information will not be used, without your consent, for any other purpose, other than the purpose for which it was provided.
Some of our functions are provided by third parties. In those instances, it is necessary for us to supply your information to a third party as part of fulfilling the purpose for which you have provided the information (for example, the agency which administers and maintains our e-newsletter on our behalf). Whilst we do not seek your consent again we do seek an assurance from that third party that the information will only be used for the purpose for which it is supplied and that your information is kept safe and secure in line with our own policies in that regard.
Disclosure To Prevent a Threat to Life or Health or to Comply with Law
If Carnival plc has reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health or is required to provide information in response to subpoenas or warrants or other legal processes, it will disclose your information for those purposes without seeking your consent.
Opt Out
All our email communication with you is on an Opt In basis, that is, you decide which specific service you want. Every email you receive from us will have details of how to remove yourself simply from our email lists. Remember to change your preference for each email address and other contact details you have given us. If you have any difficulty with this process you can email the Web Editor at editor@pocruises.com.au and specify your request. Please let us know whether you would like to opt out of one or more of our services or whether you would prefer not to receive any notifications from us at all.
Our Discover Cruising websites allow you to ‘like’ particular categories using Facebook functionality. If you ‘like’ a particular category you will receive regular notifications on your Facebook page relating to that category. If you no longer wish to receive these notifications you are required to ‘unlike’ the relevant category.
User Generated Content
Certain areas of our websites enable you to post, email information or otherwise transmit, data, text, photographs, graphics, messages and other materials, (collectively referred to as "Content").
You acknowledge that Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for all Content that you upload, post, email or otherwise transmit via our websites and, as such, we do not guarantee the accuracy, integrity or quality of such Content. You acknowledge that by using our websites, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Site. We do not pre-screen the Content contributed or posted to the Site.
We reserve the right to monitor and review any Content whether publicly posted or privately transmitted from time to time. We reserve the right (a) to suspend or terminate your access to the Site, or any parts of it, and/or (b) to edit, remove or discard, or require you to edit, Content uploaded, posted, emailed or otherwise transmitted on or through the Site. You agree that any suspension or termination of your access to the Site under the Terms of Use may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third party for any suspension or termination of your access to the Site.
With respect to all Content you elect to post to the Site, you grant us a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform, syndicate and display such Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, and you waive your moral rights to object to any derogatory treatment, or to be identified as the author, of that Content. If you do not want to grant the permission set out above on, please do not post or share your Content on the Site.
We may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.
You acknowledge and agree that we may preserve Content and may also disclose Content; (a) to our affiliated companies worldwide for the purpose of providing the Content to you in an efficient manner, (b) for the purpose of properly administering your account and/or (c) if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with a legal process, enforce the Terms of Use, respond to claims that any Content violates the rights of third parties, or protects the rights, property, or personal safety of us, other Site users or the public.
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Acceptance Of And Changes To Our WEBSITE PRIVACY STATEMENT
You acknowledge and accept that your use of our websites indicates your acceptance of our WEBSITE PRIVACY STATEMENT and our WEBSITE TERMS & CONDITIONS. If we decide to change our WEBSITE PRIVACY STATEMENT, we will post these changes on this page so that you are always aware of what information we collect online, how we use it and under what circumstances we disclose it.
Further Information
If you have any queries concerning our privacy policies, you can contact our Privacy Officer by sending an email to privacy@pocruises.com.au. For further contact information, please refer to our GENERAL PRIVACY STATEMENT. For more general information about privacy, please visit the website for your respective Privacy Commissioner in Australia (www.privacy.gov.au) or New Zealand (www.privacy.org.nz).