TRS - Tourist Refund Scheme 

The TRS enables you to claim a refund for the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you paid on goods you have purchased in Australia. You can claim the TRS from Customs at embarkation after you have checked in.

 For more information, please refer to the Australian Customs Service website – www.customs.gov.au.

For purchases in New Zealand, there is no provision to obtain a refund of GST on your goods when you leave the country.

Cruise Personaliser

Crewmember tugging hat
Our free Cruise Personaliser lets you update your pre-cruise information and see a summary of your booking at a glance. 
personalise your cruise

Nautical Glossary

Above-water hull
The hull section of a vessel above waterline, the visible part of a ship. Also, topsides.
Abaft
Toward the stern, relative to some object ("abaft the fore hatch").
Beam ends
The sides of a ship. "On her beam ends" may mean the vessel is literally on her side and possibly about to capsize; more often, the phrase means the vessel is listing 45 degrees or more.
Bear down
Turn away from the wind, often with reference to a transit.
Daggerboard
A type of centerboard that is lifted vertically; often used in pairs.
Fast
Fastened or held firmly (fast aground: stuck on the seabed; made fast: tied securely).
Handy billy
A loose block and tackle with a hook or tail on each end, which can be used wherever it is needed. Usually made up of one single and one double block.
Starboard
The right hand side of the ship when looking forward
Dog-watch
The watches from four to six and six to eight in the evening.
Fresh away
When your ship increases its velocity.

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

Internet Access

Passenger using a laptop
Internet access is available on all P&O Cruises ships in our on-board Internet Café.
Internet Access