Ship Delays

To confirm your ship's departure time, we recommend you call the Arrival and Departure information Line at least 24 hours prior to your cruise. 1300 653 620 (AU) or 0800 543 429 (NZ). Alternatively, visit our Arrivals and Departure page.

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Nautical Glossary

Abandon ship!: An imperative to leave the vessel immediately, usually in the face of some imminent danger.
Abeam: On the beam, a relative bearing at right angles to the centerline of the ship's keel.
Bear down: Turn away from the wind, often with reference to a transit.
Fender: An air or foam filled bumper used in boating to keep boats from banging into docks or each other.
Handsomely: Gradually, as "lower handsomely".
Dog-watch: The watches from four to six and six to eight in the evening.
Hoy: A particular kind of vessel.
Lee-side: The half of a ship, lengthwise, which lies between a line drawn through the middle of her length and the side, which is farthest from the point of wind.
Under the lee of the shore: Close to the shore, which lies to windward of the ship.
Fresh away: When your ship increases its velocity.

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Find answers to all your questions.

What payment options do I have to pay for my cruise?: Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?: Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?: Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?: Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?: Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

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