If You're Delayed on Your Way to Your Cruise

If there are unforeseen flight- or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise passenger destined for sailing that day. The airline may be able to arrange alternative flights so you can continue with your travel to the point of embarkation (charges may apply).

Once your new flight details have been confirmed, please contact us on 13 24 69 (AU) or 0800 951 200 (NZ).

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Nautical Glossary

Above-water hull: The hull section of a vessel above waterline, the visible part of a ship. Also, topsides.
Bear down: Turn away from the wind, often with reference to a transit.
Dayboard: The daytime identifier of an aid to navigation presenting one of several standard shapes (square, triangle, rectangle) and colors (red, green, white, orange, yellow, or black).
Fender: An air or foam filled bumper used in boating to keep boats from banging into docks or each other.
Handy billy: A loose block and tackle with a hook or tail on each end, which can be used wherever it is needed. Usually made up of one single and one double block.
Astern: Any distance behind a ship, as opposed to A-Head.
Beating to windward: Making progress against the direction of the wind, by steering alternately close-hauled on the starboard and larboard tacks.
Hoy: A particular kind of vessel.
Water line: The line made by the water's edge when a ship has her full proportion of stores on board.
Fresh away: When your ship increases its velocity.

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Find answers to all your questions.

What payment options do I have to pay for my cruise?: Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?: Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?: Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?: Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?: Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

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If You're Delayed on Your Way to Your Cruise

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